Gagandeep Singh
Delhi
Summary
Highly effective Skilled Training Specialist with experience in conducting engaging personal and group training sessions. Proficient in delivering comprehensive instruction on a wide range of topics. Known for an enthusiastic personality and a hands-on, creative style. Ready to leverage 13 years of experience in a challenging long-term position.
Overview
12
12
years of professional experience
1
1
Certificate
Work History
Corporate Sales Trainer
Gladwin Group
9 2023 - Current
- Developed and conducted comprehensive training sessions for corporate sales teams on product knowledge, customer service, and closing techniques.
- Scheduled classes based on the availability of classrooms, equipment, or instructors.
- Recruited, trained, and mentored sales team members, offering continuous support for professional development.
- Engaged customers warmly and encouraged each to try products, boosting sales of Smart panels, PTZ Cameras, All in one desktop etc.
- Tracked non-sale metrics for demonstrations to help improve future promotions with better information and techniques.
Assistant Manager - Training
Zones Corporate Solutions Pvt. Ltd.
10.2021 - 05.2023
- Training deployment, Virtual Training, Media events alongside working with senior leadership and stakeholders of the program for training & learning on value stream.
- Create metrics on the team’s operational velocity, quality, and integration of efficacy mapping points which helps in predictability for performance and upskill needs.
- Implemented Knowledge base / Pictorial training etc., to reduce overall cycle time and reduce cost of training.
- Managed organizational activities to validate best practices and ensure compliance with company policy.
- Managed and enhanced the learning and coaching experience with ease of access and brainstorming in both route training and classroom training.
Assistant Manager - Training & Development
Kestone IMS Pvt. Ltd.
05.2018 - 10.2021
- Training deployment, Virtual Trainings, Media events alongside working with senior leadership and stakeholders of program for trainings & learning on value stream
- Create metrics on team’s operational velocity, quality, integration of efficacy mapping points which helps in predictability for performance and upskill needs
- Managed a team on 16 trainers and helped to achieve training & sales target
- Implemented Knowledge base / Pictorial Content etc., to reduce overall cycle time and reduce cost of trainings
- Implemented Learning & Training code practices such as OTR, SMEs, TNI, TNA etc
- Which improved overall structure and quality of the trainings.
Assistant Manager Training & Quality
Shopclues.com
05.2017 - 05.2018
- Facilitation – Planning, Backlog Refining, Daily Updates, Demo and Retrospection
- Managed the Training & Quality Team and coached them wherever needed
- (Team size – 17.(Quality & Training) Delivery and Value creation – OJT for executives and team leads, facilitating smooth communication and successfully achieving certification
- Managed Partner Site for customer service process
- (E-mails & Inbound) Enabled improvement in team delivery commitments and capacity planning for projects and process by identifying & tracking hidden tasks that increased customer satisfaction
- Conducted trainings and change management processes to improve operations.
Senior Trainer Learning & Development
Snapdeal
05.2012 - 03.2017
- Headed the training and managed end to end process at outsourcing partner site across team members which delivered the go live on time
- Managed and successfully executed the C-SAT project with Q.A team to achieve the defined organization goals & exceed the customer experience
- Developed and implemented lesson plans and teaching aids such as reference materials and videos
- Implemented Automation though DT, Knowledge Base, Pictorials for process
- This optimized the work capacity and led to reduce the call AHT & TAT
- Collaborated with IT, Category & Seller team to improve overall product quality throughout the transition process
- Worked on Salesforce knowledge and usage dissemination with multiple levels of Coaching
- Involved in process excellence reviews and new process sandboxing optimization to quantify the efficiency of the application & impact post implication
- Trained over 2000 New hired trainees on product and process
- (Inhouse) Supported QA team testing in terms of defects investigation and fixes
- Coached & mentored Mid
- Level Management through workshops and leadership sessions to promote Lean and focus on continuous improvement.
Education
MBA - Human Resources Management
NMIMS
Bachelor’s degree in Arts & Humanities (B.A) -
William Carey University
Skills
Ability to Assess Training Needs
Certification
CERTIFIED TRAINING & DEVELOPMENT MANAGER, V-Skills India, 02/2022 - 05/2022
Accomplishments
- Awarded for the best trainer across training verticals 7 times.
- Awarded for the best initiative practices to boost cross-functional approach & team communication.
- Awarded for the Best practices to imply, successful launch & migration to all new interactive Sales Force training across the organization.
Timeline
Assistant Manager - Training
Zones Corporate Solutions Pvt. Ltd.
10.2021 - 05.2023
Assistant Manager - Training & Development
Kestone IMS Pvt. Ltd.
05.2018 - 10.2021
Assistant Manager Training & Quality
Shopclues.com
05.2017 - 05.2018
Senior Trainer Learning & Development
Snapdeal
05.2012 - 03.2017
Corporate Sales Trainer
Gladwin Group
9 2023 - Current
MBA - Human Resources Management
NMIMS
Bachelor’s degree in Arts & Humanities (B.A) -
William Carey University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
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