GAGANDEEP VERMA
New Delhi
Summary
Experienced sales professional with a successful history of driving sales and building client relationships. Proficient in identifying customer needs, providing tailored solutions, and closing deals effectively. Skilled in communication, negotiation, and problem-solving. Strong team player with a proactive approach and a dedication to achieving targets.
Overview
3
3
years of professional experience
Work History
Account Manager
Midland Credit Management - Encore Capital Group
06.2024 - Current
- Oversaw and trained new employees on collection methods, documentation requirements and performance strategies.
- Analyzed consumer payment trends and developed strategies to reduce overdue accounts.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Negotiated payment plans with customers to ensure timely repayment of debt.
Senior Customer Service Analyst / SME
WIPRO
07.2022 - 04.2024
- Manage and report SLA's and key performance metrics
- My expertise includes data analysis, process improvement, requirement gathering, resolving clients' and participants' issues, and project management.
- Lead huddles and shared necessary and updated information to the team from the client
- Participated with multiple clients during the tenure and gave FTR to the members
Senior Customer Service Representative
STARTEK (AEGIS)
10.2021 - 06.2022
- Utilised product knowledge and client protocols to resolve issues efficiently and reduce the SLA's
- Been a part of the Quality Analyst Team to improve the quality of the client resolutions
- Follow standard processes and procedures to resolve all client queries.
- Helped colleagues in completion of trainings
Education
Bachelor of Journalism & Mass Communication -
Delhi Metropolitan Education
01.2019
12th -
Father Agnel School
01.2016
10th -
The Pinnacle School
01.2015
Skills
- Spreadsheet
- Text processor
- Microsoft Excel
- Customer relationship management (CRM)
- MS Teams
- MS Word
- Complaint resolution
- Data collection
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Account Manager
Midland Credit Management - Encore Capital Group
06.2024 - Current
Senior Customer Service Analyst / SME
WIPRO
07.2022 - 04.2024
Senior Customer Service Representative
STARTEK (AEGIS)
10.2021 - 06.2022
Bachelor of Journalism & Mass Communication -
Delhi Metropolitan Education
12th -
Father Agnel School
10th -
The Pinnacle School
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