Gagandeep K
Bengaluru
Summary
Dedicated Associate Engineer with a proven track record in client-centric service delivery and incident management, ensuring high customer satisfaction and operational efficiency.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Associate Engineer System Admin
Unisys Global Services India
Bengaluru
03.2024 - Current
- Fostered customer loyalty by providing outstanding client service and support.
- Efficiently managed incidents, reducing disruptions to business operations.
- Ensured high stability and performance levels of mainframe systems.
- Implemented process improvements that enhanced operational excellence in managed services.
Education
Bachelor of Engineering - Computer Science
Kammawari Sangham Institute of Technology
Kumbalgodu, 56007407-2023
Skills
- Client-centric service delivery
- Incident management and resolution
- Mainframe operations and monitoring
- Managed services support
- Unisys MCP expertise
Accomplishments
- Participation in the Internal Hackathon for Smart India Hackathon 2022, KSIT
- Coordinator in the National Conference on Recent Innovations in Engineering
Certification
- Percipio Course Certified in Cybersecurity (CC): Networking and Security Infrastructure
- Certified in Java Programming - Jspiders Training Institute, Bangalore
Technical knowledge
- Java, HTML, CSS, Oracle SQL
Timeline
Associate Engineer System Admin
Unisys Global Services India
03.2024 - Current
Bachelor of Engineering - Computer Science
Kammawari Sangham Institute of Technology
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