Gagandeep Singh Chopra
Gurugram
Summary
Dynamic IT Operations Manager with proven success at Capgemini Engineering, excelling in SLA monitoring and team development. Expert in Cisco UCS architecture and strategic planning, driving operational efficiency and enhancing customer satisfaction. Adept at problem-solving and fostering high-performing teams to achieve organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Operations Manager (Network & Data Center Operations)
Capgemini Engineering
Gurugram
09.2024 - Current
- KPI Reporting – Tracking network uptime, IT service efficiency, and SLA adherence using real-time dashboards
- Customer Satisfaction – Enhanced IT service delivery, system uptime, and response times through proactive issue resolution and feedback analysis
- Customer Support – Overseeing IT helpdesk operations, ensuring efficient troubleshooting, ticket management, and self-service solutions
- Team Building – Developing high-performing IT teams through mentorship, training, and a collaborative work culture
- Team Management – Leading network engineers & IT staff, optimizing workflows, performance reviews, and cross-functional collaboration
Technical Lead – Data Center (Cisco UCS / Hyperflex Technology)
Capgemini Engineering
Gurugram
01.2020 - 09.2024
- UCS Architecture & Deployment – Expert in designing, configuring, and managing Cisco UCS blade and rack servers for high-performance computing and virtualization
- Server Virtualization & Integration – Skilled in integrating UCS with VMware, Hyper-V, and cloud environments to optimize workload performance
- Fabric Interconnect Management – Configuring and managing Cisco UCS Fabric Interconnects, ensuring low-latency networking and redundancy
- UCS Manager & Intersight – Proficient in using Cisco UCS Manager and Intersight for centralized server management, automation, and monitoring
- Storage & Networking Integration – Connecting UCS with SAN (FC, iSCSI) and NAS solutions, ensuring seamless data access and high availability
- Security & Compliance – Implementing firmware updates, and patch management to maintain security and compliance
- Troubleshooting & Performance Optimization – Diagnosing hardware, firmware, and connectivity issues, optimizing UCS performance for business-critical applications
- Disaster Recovery & High Availability – Designing failover strategies, backup solutions, and disaster recovery plans for UCS environments
- Cross-Functional Leadership – Leading teams of engineers, collaborating with network and storage teams, and providing strategic direction for UCS deployments
Senior Analyst – Desktop Support Engineer
I GATE Global Solutions
Noida
12.2014 - 07.2017
- Desktop Support Engineer with a strong background in remote IT support, network troubleshooting, and enterprise-level technical assistance
- Adept at providing technical support for end-users at Royal Bank of Canada, ensuring seamless IT operations and system performance
- Remote User Support & Troubleshooting – Assisting users with hardware/software issues, VPN connectivity, and Microsoft Office applications (Outlook, Excel, Word)
- Network Performance Monitoring & Diagnostics – Identifying and resolving network issues, routing protocol configurations, and troubleshooting routers/switches
- VPN & Security Support – Supporting Remote Access VPN, SSL-VPN, and Blackberry Enterprise Server (BES) for secure communication
- Virtual Desktop Support – Managing Citrix Receiver-based VMs/VDIs and troubleshooting WBT (Windows-Based Terminals)
- Microsoft & Enterprise Applications – Providing advanced Microsoft Outlook troubleshooting, software installations, and system updates
- Strong analytical and problem-solving skills with the ability to resolve complex IT issues efficiently
- Passionate about delivering excellent user experience and maintaining IT infrastructure stability
Executive
Info Edge (India) Limited
Noida
12.2014 - 07.2017
- Administrative & Operational Support – Resolving day-to-day IT issues related to system performance and software operations
- Server File Management – Managing file uploads/downloads using network IP keys for secure and efficient data transfer
- Cisco Packet Tracer Implementation – Using Packet Tracer for router setup simulations and project-based network solutions
Education
Diploma in Business Management -
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Mumbai, Maharashtra01.2023
Bachelor of Engineering - Electronics and Communication Engineering
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bhopal, Madhya Pradesh01.2014
Skills
- Leadership & Team Management
- Strategic Planning & Execution
- Project & Operations Management
- Customer Relationship Management
- Problem-Solving & Decision-Making
- Strong Communication & Negotiation
- SLA & KPI Monitoring
- Team Development
- Resource & Project Management
- Stakeholder Engagement
- Operational Scaling
- Continuous Improvement
Certification
Cisco Certified Network Associate (CCNA), CSCO12598413
ITIL V3
Timeline
IT Operations Manager (Network & Data Center Operations)
Capgemini Engineering
09.2024 - Current
Technical Lead – Data Center (Cisco UCS / Hyperflex Technology)
Capgemini Engineering
01.2020 - 09.2024
Senior Analyst – Desktop Support Engineer
I GATE Global Solutions
12.2014 - 07.2017
Executive
Info Edge (India) Limited
12.2014 - 07.2017
Diploma in Business Management -
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Bachelor of Engineering - Electronics and Communication Engineering
Rajiv Gandhi Prodyogiki Vishwavidyalaya
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