Gairika Mukherjee
Business Developement Manager
Uttarpara
Summary
Highly accomplished Creative Business Development Manager with a proven track record of driving sales growth and expanding the customer base. Exceptional skills in program management, strategic planning, and team leadership. Recognized as a successful team builder with outstanding communication abilities. Skilled Business Development Manager experienced in cultivating sales and enhancing stakeholder relations. Possesses a strategic mindset in identifying and seizing new business opportunities in a dynamic market. Consistently exceeds targets through a results-driven approach.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Guest Relations Manager
Ananta Elite
Kota
01.2022 - 12.2023
- Created monthly reports on guest feedback trends, providing valuable insights to guide improvements in operations and services.
- Managed challenging situations with professionalism and diplomacy, maintaining positive relationships with guests even during difficult circumstances.
- Maintained detailed records of guest preferences, enabling tailored service offerings upon future visits.
- Streamlined check-in processes, reducing wait times and improving overall guest satisfaction.
Web Developer
Web Art Technologies Ltd
Kolkata
01.2021 - 12.2022
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
- Provided front-end development support, creating visually appealing designs that aligned with brand standards.
- Enhanced user experience by implementing responsive web design and optimizing website performance.
Customer Care Manager
IES
Kolkata
01.2012 - 12.2014
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
- Took ownership of customers issues to follow problems through to resolution.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
Front Office Operations Manager
Lakme Saloon
Kolkata
01.2012 - 12.2012
- Streamlined front office operations by implementing efficient processes and protocols.
- Handled escalated customer complaints efficiently, demonstrating empathy towards their concerns while resolving issues quickly.
- Developed strong relationships with clients and vendors, fostering loyalty and repeat business.
- Enhanced guest satisfaction with exceptional customer service and prompt issue resolution.
- Maintained high standards of cleanliness and organization in the front office area, creating a welcoming environment for guests.
Education
Master of Arts -
IGNOU
Delhi 06.2023 - 03.2025
Advance Diploma Course - Information Technology & Application
Kohinoor Technical Institute
Kolkata, India 06.2015 - 06.2016
B.Com - General
Calcutta University
Kolkata, India 06.2009 - 06.2012
No Degree - Aviation And Hospitality Management
Kingfisher Training Academy
Kolkata 06.2009 - 06.2010
Skills
Marketing coordination
undefinedTimeline
Master of Arts -
IGNOU
06.2023 - 03.2025
Guest Relations Manager
Ananta Elite
01.2022 - 12.2023
Web Developer
Web Art Technologies Ltd
01.2021 - 12.2022
Advance Diploma Course - Information Technology & Application
Kohinoor Technical Institute
06.2015 - 06.2016
Customer Care Manager
IES
01.2012 - 12.2014
Front Office Operations Manager
Lakme Saloon
01.2012 - 12.2012
B.Com - General
Calcutta University
06.2009 - 06.2012
No Degree - Aviation And Hospitality Management
Kingfisher Training Academy
06.2009 - 06.2010
Languages
English
Hindi
Bengali
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
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