GAJANAN GIRIYAN
Kalher, Bhiwandi
Summary
Results-oriented program coordinator with a strong background in CRM systems and data analysis. Enhanced student satisfaction and retention while exceeding sales targets through strategic cross-selling initiatives. Leveraged advanced Excel and educational technology to deliver impactful presentations and drive outcomes.
Overview
19
19
years of professional experience
Work History
Sr. Program Guide Counsellor
ITVedant Education Pvt Ltd
Thane
03.2025 - Current
- Guide students through various ITVedant programs, including course structures, schedules, and learning pathways.
- Assist students in understanding curriculum requirements, assessments, and certification processes.
- Conduct onboarding sessions to help new students navigate their learning journey.
- Coordinate with trainers, mentors, and academic teams to ensure smooth program delivery.
- Monitor student attendance, performance, assignment completion, and assessment scores.
- Provide regular updates to management regarding student performance.
- Identified at-risk students and provided additional support or escalation.
- Conduct periodic check-ins, feedback sessions, and academic counselling.
- Resolve student queries related to course content, timelines, and assessments.
- Maintain high levels of student satisfaction and retention.
- Ensure adherence to institutional guidelines, policies, and academic standards.
- Collaborate with internal teams for smooth operations and process improvements.
Asst. Business Development Manager
Sun Enterprises Private Limited
Vashi
01.2023 - 02.2025
- Achieve and exceed sales targets and objectives while maintaining high levels of customer satisfaction.
- Identified and capitalized on cross-selling and up-selling opportunities with existing customers.
- Converted leads from various marketing channels into successful admissions.
- Facilitated admissions by following up with potential students through personalized communication and consistent outreach.
- Stay up-to-date with the latest trends and developments in educational technology to effectively communicate the value of our products to potential customers.
Assistant Product Manager – Online Operation
Car Trade Exchange Solutions Private Limited
Goregaon
08.2021 - 01.2023
- Plan and organise daily, weekly and monthly auctions in accordance with established procedures and guidelines.
- Promoted auctions to attract bidders for various banks and financial institutions and provided information on repossessed and used vehicles through digital platforms, emails, and phone communication.
- Monitored auction activity and adjusted strategies to improve performance.
- Coordinate with team to ensure smooth operations and timely completion of auctions.
- Coordinated with clients for approval of bids on vehicles after auctions.
- Ensure to get the payments for sold vehicles from buyers and handle any customer complaints or concerns.
- Conducted post-auction analysis and prepared reports to evaluate performance, identifying actionable areas for improvement.
- Maintain detailed records of all auction items, bidders, and transactions, and ensure that all necessary paperwork is completed.
- Work with the team and clients to facilitate the bidding process and ensure that bids are tracked accurately and fairly.
- Maintain detailed records of all auction items, bidders, and transactions, and ensure that all necessary paperwork is completed.
- Developed and maintained relationships with bidders and clients, delivering high-level customer service to meet their needs throughout the auction process.
- Close coordination with each client for the NOC and RTO kits as per the given and agreed TAT.
Customer Service Executive
Pace Setters Business Solutions Private Limited
Bhandup
05.2019 - 03.2020
- Managed inbound calls and emails for domestic clients, ensuring timely resolution of inquiries.
- Created product invoices using SAP application, streamlining billing process for improved accuracy.
- Updated daily order transactions in excel, maintaining accurate records for order fulfillment.
Working Partner /Accountant
Thane Zaika Family Restaurant
Kalwa
04.2016 - 01.2019
- Submitted all tax documents by deadlines, ensuring compliance with regulations.
- Recorded daily journal entries to cash book, utilizing advanced Excel for financial tracking.
- Prepared employee salary statements and coordinated cash distribution efficiently.
- Managed purchase transactions for restaurant, ensuring accuracy and timely processing.
Accountant
Hotel Archana Residency
Mulund
05.2011 - 02.2016
- Preparing monthly bank reconciliations, handling petty cash for all branches, managing Bank relationships.
- Entered financial data into Tally software, ensuring accurate and timely accounting records. / Other accounting package and ability to close books by the second week of every month.
- Weekly pay cycles for vendor and employee reimbursements, cheque preparations, follow-up of inadequate or missing documentation or support with employees/vendors.
- Prepared basic accounts and addressed internal and external auditor queries to support compliance.
- Extracting data from Tally / accounting package and preparing basic level information/responses for Income tax/Service tax audits from authorities.
- Maintained record keeping, filing, and archiving of accounting data to streamline storage and retrieval processes.
Marketing Executive
Edusource Consultancy Services
Hubli
03.2009 - 03.2011
- Scheduled appointments with colleges and universities for presentations.
- Coordinated paperwork for collaborations with colleges.
- Traveled between cities to promote company program.
Jr. Admin Executive
Shakthi Printech
Bangalore
12.2007 - 02.2009
- Coordinated duty schedules with team members.
- Prepared Performa invoices, gate passes, and tax invoices for accurate record-keeping.
- Managed daily operations in workshop.
- Prepared job card to initiate work process.
Education
B.COM -
Dr. A V Baliga College of Commerce
Kumta01-2007
P.U.C -
B.C.P.U. College of Commerce
Gokarna01-2004
SSLC -
B.C.P.U High School
Gokarna01-2002
Skills
- Program coordination
- Program Assessment
- Customer relationship management
- Financial Management
- CRM systems
- SAP software
- Advanced Excel
- MS Outlook
- Presentation skills
- Learning Resources
Hobbies and Interests
- COOKING
- LISTENING MUSIC
- PLAYING CARROM
- BADMINTON
- CRICKET
Program Skills
- MS Excel
- SAP
- CRM
- MS OUTLOOK
- TALLY 7.2 & 9 VER
Personal Information
- Blood Group: A+
- Date of Birth: 09/21/86
- Marital Status: MARRIED
Disclaimer
I hereby declare that above details are true to the best of my knowledge and belief. If given an opportunity to work in your reputed establishment, I assure you of my sincere and dedicated service to the growth of the establishment.
Languages
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2
KANNADA
Native
Native
Accomplishments
- Momentum Builder, 2nd Qualifier in IGNITIVE, Annual Award 2026
- Rising Star Certificate 2025, For Achieving Targets in ITVedant Institute
Timeline
Sr. Program Guide Counsellor
ITVedant Education Pvt Ltd
03.2025 - Current
Asst. Business Development Manager
Sun Enterprises Private Limited
01.2023 - 02.2025
Assistant Product Manager – Online Operation
Car Trade Exchange Solutions Private Limited
08.2021 - 01.2023
Customer Service Executive
Pace Setters Business Solutions Private Limited
05.2019 - 03.2020
Working Partner /Accountant
Thane Zaika Family Restaurant
04.2016 - 01.2019
Accountant
Hotel Archana Residency
05.2011 - 02.2016
Marketing Executive
Edusource Consultancy Services
03.2009 - 03.2011
Jr. Admin Executive
Shakthi Printech
12.2007 - 02.2009
B.COM -
Dr. A V Baliga College of Commerce
P.U.C -
B.C.P.U. College of Commerce
SSLC -
B.C.P.U High School