Gajanand Lad
Hyderabad
Summary
To Dynamic and results-driven professional with over 1 year and 5 months of hands-on experience in Networking Operations. Adept at implementing and optimizing IT infrastructure to ensure seamless and efficient data management. Proven expertise in overseeing the day-to-day operations of data centers, including server maintenance, hardware troubleshooting, and system monitoring.
Overview
1
1
year of professional experience
Work History
Networking Operations
Accenture x Google
Hyderabad
10.2022 - 03.2024
- Responsible for coordinating with technician /vendor to perform Swap
- Scheduling down time to perform maintenance & troubleshooting, Equipment swap
- Monitoring the On-Call Portal for the high priority-based cases/tasks
- Working on multiple tools PEGA,ITSM,AS400 I series Queue management Cases/Tasks/Activities
- Handling critical High priority urgent Tasks
- Working with vendors to secure site access for 3 party tech technician
- Coordinating with multiple vendors & technician to ensure the work completes within SLA
- Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible
- Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements
- Document troubleshooting steps and service restoration details
- Create and submit knowledge articles
- Handling Bridge calls
- I possess proficiency in utilizing tools such as GUTS and Buganiser for efficient project management, while my experience with Pega tool involves contributing to the development of workflow solutions
- Additionally, I have expertise in Power BI for impactful data visualization
- Owns all Incidents and Service Requests throughout the lifecycle.
- Resolved technical issues related to networks using troubleshooting techniques.
Education
BSc Computer Science -
Siva Sivani Degree College(Osmania University)
01.2022
Intermediate -
Sri Chaitanya Jr. College
01.2018
SSC -
Nava Jyothi High School
01.2016
Skills
- Data Center Management
- Server Administration
- System Monitoring
- Incident Response
- Infrastructure Optimization
- Documentation
- Reporting
- Collaboration
- Communication Skills
- Project Management
- Hardware Troubleshooting
- System Administration
Custom
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Timeline
Networking Operations
Accenture x Google
10.2022 - 03.2024
BSc Computer Science -
Siva Sivani Degree College(Osmania University)
Intermediate -
Sri Chaitanya Jr. College
SSC -
Nava Jyothi High School
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