Gajanand Sontakke
Pune
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Sr Counsellor
Imperial Overseas Education
Pune
09.2022 - Current
- Counseling(Call, Virtual and Face 2 Face) Students and Parents for USA and Canada for Abroad Studies
- Follow-up with students for enrollment and their plans
- Assisted with Student requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained schedule of Students to meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Helped students with University shortlisting
- conducted seminars in colleges and Event's (MahaTPO, TPO meets).
- Participated in Education fairs and sometime been an University representative too.
- worked towards achieving yearly targets set my management.
- Applications filling, i20 financial guidance, DS160, CGI, SEVIS form Filling guidance.
Sr. Business Manager
Abhinav Immigration Services Pvt Ltd
Hyderabad
03.2018 - 08.2022
- Client/Student Handling
- Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
- Has to assign tasks to team members based on priority
- Prepare a sales and marketing plan and budget for the branch and ensure its implementation
- Individual contribution in-branch business.
- Upgrading knowledge about Immigration (PR Visa, Student Visa, Tourist Visa & Visitor Visa).
- Ensure timely submission of reports in proper formats as laid down by the management.
- Generating leads for the branch through online platforms using SMM.
- To help the team to identify client needs assessing their risk appetite providing them investment options and ensuring the highest level of service to the client.
- Providing the training to the team members.
- Has to coordinate with marketing, accounts, and Immigration in cases of issues related to Immigration and Consultants.
- Conflicts resolution
- Has to ensure relieving formalities and other related issues handled efficiently and effectively of team members.
International Recruitment and Immigration Consultant
Y-Axis Immigration Services Pvt Ltd
- Immigration Consultant Managed and recorded all leads from salesforce and marketing.
- Set up new accounts, established customer credit, and set up payment Methods.
- Prioritised daily workflows, including all inbound calls, quotes and sales-related inquiries achieved over.
- 45lacs in new business during the last 14 Months
- Answered clients' queries regarding products, prices, and availability
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Recorded prospect contact information in Sales Force.
- Exceeded targeted sales goals by 85%
- Maintained friendly and professional customer interactions at all times.
Internship + Business Development Executive
NIIT Pvt Ltd.
- When it comes to generating leads, day-to-day duties typically Karnataka include:
- Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets.
- Researching the needs of other companies and learning who makes decisions about purchasing.
- Work experienceCreated with
- Contacting potential clients via email or phone to establish rapport and set up meetings.
- Planning and overseeing new marketing initiatives
- Attending conferences, meetings, and industry events.
- When it comes to the challenge of actually selling, other typical duties include:
- Preparing PowerPoint presentations and sales displays
- Contacting clients to inform them about new developments in the company's products.
- Developing quotes and proposals
- Negotiating and renegotiating by phone, email.
- Developing sales goals for the team and ensuring they are met
- Training personnel and helping team members develop their skills.
Education
Master of Business Administration - Marketing and Sales
JNTU Hyderabad
05.2014
Bachelors of Computer Science - Mathematics, Electronics and Computer Science
Osmania University
05.2012
Skills
- Microsoft Office
- Blog/Content Writing
- Social Media Marketing
- Training & Development
- Flexible and Adaptable
- Relationship Building
- Teamwork and Collaboration
- Multitasking
Languages
Marathi
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Telugu
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Sr Counsellor
Imperial Overseas Education
09.2022 - Current
Sr. Business Manager
Abhinav Immigration Services Pvt Ltd
03.2018 - 08.2022
International Recruitment and Immigration Consultant
Y-Axis Immigration Services Pvt Ltd
Internship + Business Development Executive
NIIT Pvt Ltd.
Master of Business Administration - Marketing and Sales
JNTU Hyderabad
Bachelors of Computer Science - Mathematics, Electronics and Computer Science
Osmania University
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