Knowledge enhancement
GAJENDRA SINGH
RELATIONSHIP MANAGER
Gurgaon
Summary
Offering strong interpersonal skills and passion for client satisfaction, eager to learn and grow in dynamic environment. Brings willingness to understand client needs and utilizes effective communication and problem-solving abilities. Ready to use and develop relationship-building and customer service skills in Relationship Manager role.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Relationship Manager
INSURANCE DEKHO
Gurgaon
03.2024 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Implemented CRM best practices, improving data accuracy and usability for client management.
Associate Sales Consultant
Policybazaar
Gurgaon
07.2023 - 01.2025
- Enhanced customer trust by addressing concerns and explaining complex policy details in understandable terms.
- Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
- Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
- Explained features, advantages and disadvantages of various policies to promote insurance sales.
- Mentored new insurance advisors, sharing best practices and industry knowledge to enhance team performance.
Customer Service Executive
Teleperformance
Gurgaon
06.2022 - 06.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Education
Bachelor of Arts - Sociology
BUNDELKHAND UNIVERSITY
Jhansi, India 07.2018 - 09.2021
Skills
Effective relationship management
Effective troubleshooting skills
Clear interpersonal communication
Collaborative team management
Experience with CRM systems
Experience with CRM systems
Interests
Timeline
Relationship Manager
INSURANCE DEKHO
03.2024 - Current
Associate Sales Consultant
Policybazaar
07.2023 - 01.2025
Customer Service Executive
Teleperformance
06.2022 - 06.2023
Bachelor of Arts - Sociology
BUNDELKHAND UNIVERSITY
07.2018 - 09.2021