Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic
GAJENDRA SINGH

GAJENDRA SINGH

RELATIONSHIP MANAGER
Gurgaon

Summary

Offering strong interpersonal skills and passion for client satisfaction, eager to learn and grow in dynamic environment. Brings willingness to understand client needs and utilizes effective communication and problem-solving abilities. Ready to use and develop relationship-building and customer service skills in Relationship Manager role.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work History

Relationship Manager

INSURANCE DEKHO
Gurgaon
03.2024 - Current
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
  • Implemented CRM best practices, improving data accuracy and usability for client management.

Associate Sales Consultant

Policybazaar
Gurgaon
07.2023 - 01.2025
  • Enhanced customer trust by addressing concerns and explaining complex policy details in understandable terms.
  • Maintained accurate records of client interactions, ensuring seamless service delivery during policy reviews or renewals.
  • Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
  • Explained features, advantages and disadvantages of various policies to promote insurance sales.
  • Mentored new insurance advisors, sharing best practices and industry knowledge to enhance team performance.

Customer Service Executive

Teleperformance
Gurgaon
06.2022 - 06.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.

Education

Bachelor of Arts - Sociology

BUNDELKHAND UNIVERSITY
Jhansi, India
07.2018 - 09.2021

Skills

Interests

Knowledge enhancement

Timeline

Relationship Manager

INSURANCE DEKHO
03.2024 - Current

Associate Sales Consultant

Policybazaar
07.2023 - 01.2025

Customer Service Executive

Teleperformance
06.2022 - 06.2023

Bachelor of Arts - Sociology

BUNDELKHAND UNIVERSITY
07.2018 - 09.2021

Similar Profiles

CREATE PROFILE
GAJENDRA SINGHRELATIONSHIP MANAGER