Gambhir Singh
Jaipur
Summary
Dedicated and results-oriented KYC (Know Your Customer) professional with over 8 years of comprehensive experience in the financial services industry. Proven expertise in conducting due diligence, risk assessment, and compliance processes to ensure adherence to regulatory standards. Adept at managing client relationships and leveraging analytical skills to identify and mitigate potential risks. Strong understanding of anti-money laundering (AML) regulations and industry best practices. Excellent communication and collaboration abilities, with a track record of working effectively across cross-functional teams to drive compliance initiatives. Passionate about enhancing organizational integrity and contributing to a culture of compliance and ethical business practices.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager - KYC/ AML Compliance Expert
Deutsche Bank
08.2020 - Current
- Leading a team of 10 analysts and quality control professionals in conducting Enhanced Due Diligence (EDD) & Client Due Diligence (CDD) reviews for high-risk financial institutions on behalf of the bank
- Oversaw and manage KYC renewal processes for a wide range of entities, including corporate clients, FinTech companies, trusts, Special Purpose Vehicles (SPVs) and politically exposed persons (PEPs)
- Managing all Central, AFC & Business MIS and providing update to the management on daily basis
- Serving as a subject matter expert, answering concerns about the database system, and leading the effort to automate KYC checklist questions, which reduced manual efforts by 28%
- Assisting in the revision of the DB internal KYC policy in accordance with national and regulatory requirements, giving all KYC professionals the necessary training, and offering an appropriate channel for implementing the changes
- Contacting the Pipeline team to complete daily and monthly allocation for every team (by region) according to the schedule
- Giving each team member feedback through one-on-one meetings for both individual growth and improvement and the accomplishment of organizational goals
Operations Manager - KYC/ AML Compliance Expert
AU Small Finance Bank
03.2018 - 01.2020
- Conducted comprehensive customer due diligence and enhanced due diligence on high-risk clients, leading to a 20% reduction in compliance-related issues
- Liaise with internal/external stakeholders to provide exception management reporting & MIS
- Review and analyze transactions for suspicious activity based on predetermined criteria and red flags
- Use transaction monitoring systems (CBS & Oracle) to identify patterns that may indicate money laundering or other illicit activities
- Maintain detailed records of investigations and actions taken
- Complying with all the RBI rule & making sure quality KYC profiles ensuring accuracy, completeness and validity, incorporating multiple risk factors in compliance with regulatory requirements
- Manage End to end management of client C-KYC process
Specialist in Quality Management
GOSC METLIFE PVT. LTD.
Jaipur
12.2014 - 09.2017
- Transitioned 4 key processes, creating and implementing FMEA, SOPs, and capacity/volume forecasting
- Proactively engaged with clients, particularly US private entities and PNB, for renewals and onboarding, ensuring high standards of customer service and relationship building
- Facilitated Monthly Business Review (MBR) calls with clients & senior management, providing valuable insights for operational performance
- Risk & Compliance: Acted as the liaison for KYC/CDD/EDD screening, ensuring KYC documents were properly indexed and validated within the document image system to assess risk profiles accurately
- Vendor & Contract Management: Managed relationships with external vendors, ensuring adherence to contractual agreements and operational performance metrics
- People Management: Conducted annual performance appraisals, monitored team performance to ensure efficiency, and led 1-on-1s and career pathing discussions to foster employee development and retention
Skills
- Regulatory Knowledge (CDD & EDD)
- Technology Proficiency
- Project Management
- Quality Assurance
- KYC SME
Certification
- Yello Belt Certified
- Operational Excellence & Lean Way Methodology
- LEAN – Trained, tested & 5 Star certified
- SAP & Oracle Certified
- Advance Excel & Macro Beginner
Timeline
Operations Manager - KYC/ AML Compliance Expert
Deutsche Bank
08.2020 - Current
Operations Manager - KYC/ AML Compliance Expert
AU Small Finance Bank
03.2018 - 01.2020
Specialist in Quality Management
GOSC METLIFE PVT. LTD.
12.2014 - 09.2017
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