Ganesan M

Experienced Associate Engineer with a strong background in IT operations and service management gained over 2 years at Virtusa. Proficient in handling ServiceNow for service management, deploying applications in production and test environments (Prod and COB), and managing job scheduling and monitoring using ITRS and Autosys. Proven ability to ensure seamless operation of critical IT services through effective deployment practices and robust monitoring solutions.

• GNIIT Software Engineering, National Institute of Information Technology, 11/2021, Pallavaram, Chennai, Completed comprehensive training in web designing fundamental, including HTML, CSS, Java, and design principles.
• SQL 101: Databases for Beginners, Online Learning Platform, Chennai, Tamil Nadu
• Security operation and defence analyst, Splunk Organization, Chennai, Tamil Nadu
• Ethics in the Age of Generative AI
• Generative AI: The Evolution of Thoughtful Online Search

In my role at Virtusa, I managed production support for Citibank's ICG Market Holding System. My responsibilities included ensuring system reliability through troubleshooting and optimization, overseeing daily bank holdings file loading, and maintaining precise reconciliations in a high-pressure environment. I utilized Tectia Tool for secure file transfers and collaborated with cross-functional teams to enhance server performance. Additionally, I worked closely with developers to support job deployments and swiftly addressed production issues to minimize disruptions. This experience strengthened client relationships and optimized business-as-usual processes for operational excellence.