GANESH CHAUDHARI
Pune,MH
Summary
Results-driven Technical Support and Application Support Engineer with over 3 years of experience in supporting enterprise and cloud-based applications. Proven expertise in production support, incident management, and Linux/Windows administration, complemented by a strong focus on customer-centric troubleshooting. Adept at navigating ITIL-driven environments to ensure system stability, adherence to SLAs, and the delivery of exceptional customer satisfaction. Committed to leveraging technical skills and problem-solving abilities to drive operational excellence and enhance user experiences.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Engineer
John Deere
01.2025 - Current
- Delivered end-user and system support for Windows, Linux, and Microsoft 365 environments
- Managed user access, onboarding/offboarding, and device configurations
- Supported Azure AD (Entra ID), Intune, and endpoint security tools
- Monitored systems using enterprise monitoring tools and responded to alerts
- Assisted with change management, patching, and maintenance activities
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
System Administrator
Klin Health Bio Research
03.2023 - 11.2024
- Provide L1/L2 production support for SaaS and web-based applications in cloud environments
- Diagnose and resolve application, performance, access, and integration-related issues
- Perform log analysis on Linux and Windows servers to identify root causes
- Execute basic SQL queries to validate application and database health
- Manage incidents using ticketing tools while meeting SLA and quality standards
- Collaborate with Tier-2, development, and infrastructure teams for issue resolution
- Document troubleshooting steps and contribute to internal knowledge repositories
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Managed onboarding and offboarding of employees.
- Completed reports detailing network and systems performance and downtime issues.
- Provisioned new software and hardware for use, following established security policies.
Data Engineer
Edgematics
11.2021 - 10.2022
- Collaborated on ETL (Extract, Transform, Load) tasks, maintaining data integrity and verifying pipeline stability.
- Ran statistical analyses within software to process large datasets.
- Modeled predictions with feature selection algorithms.
- Working on Packing actives
- Compiled, cleaned and manipulated data for proper handling.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Bachelor's Degree - Information Technology
MIT Academy of Engineering
Pune03-2021
Skills
- Application Production Support (L1/L2)
- AWS cloud services
- Cloud Platforms: Microsoft Azure (Fundamentals)
- Operating Systems: Linux
- Operating Systems: Unix
- Operating Systems: Windows Server
- Incident Management
- Problem Management
- Change Management (ITIL)
- Ticketing Systems: ServiceNow
- Ticketing Systems: Jira
- Ticketing Systems: Remedy
- CRM & Support Tools: Salesforce
- CRM & Support Tools: Zendesk
- CRM & Support Tools: Freshworks
- Databases: MongoDB
- Databases: MSSQL
- Databases: Oracle (Basic SQL)
- Networking: TCP/IP
- Networking: DNS
- Networking: SSH
- Networking: Ports & Connectivity
- API Testing & Debugging: Postman
- Monitoring Tools: Servicenow
- Identity & Access Management: Okta (Basic)
- Documentation & Knowledge Base Management
- Operating Systems: Linux (RHEL, Ubuntu)
- Cloud: AWS
- Cloud: Microsoft Azure (Basic)
- Databases: Oracle
- Tools & Utilities: Postman
- Tools & Utilities: Wireshark
- Tools & Utilities: Nagios
- Tools & Utilities: Dynatrace
- Tools & Utilities: Confluence
- Security: Antivirus
- Security: MDM
- Security: Access Control Basics
- Scripting: Shell Scripting (Basic)
- Scripting: PowerShell (Introductory)
- Productivity Tools: Microsoft Office Suite
Accomplishments
- Resolved product issue through consumer testing.
- Ace Award: Recognized for outstanding teamwork and consistently completing tasks on time.
Certification
- ITIL Foundation (Preferred)
- Linux Fundamentals
- Azure / AWS Cloud Fundamentals
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Marathi
Advanced (C1)
Timeline
Engineer
John Deere
01.2025 - Current
System Administrator
Klin Health Bio Research
03.2023 - 11.2024
Data Engineer
Edgematics
11.2021 - 10.2022
Bachelor's Degree - Information Technology
MIT Academy of Engineering