Ganesh Dhekane
Panvel
Summary
I am reliable and focused lubricants Industry professional with more than 14 years of work experience in R&D, Quality control. Expertise in the customer complaint handling, Product development as per market requirement. Well versed with Quality Management System ISO 9001, EMS 14001 & NABL ISO/IEC 17025:2017.
Overview
3
3
Languages
15
15
years of professional experience
Work History
Technical Support Manager
H&R India Sales Pvt.Ltd
Navi Mumbai
07.2025 - Current
- Provide technical support to sales with product recommendations and documentation guidance.
- Manage customer technical requirements in tyre cosmetics and TRG segments timely.
- Collaborate with global technical teams on customer queries, development, application challenges.
- Coordinate with H&R GmbH Germany for technical updates, product changes, quality issues.
- Conduct technical evaluations and supplier assessments for global affiliate plant supplies.
- Recommend equivalent H&R products to replace competitor items meeting specifications.
- Support technical trials, product qualifications, and customer audits with guidance.
- Investigate customer complaints using root cause analysis and CAPA actions.
- Support product launches with technical presentations, data sheets, training materials.
- Maintain compliance with industry standards, customer specifications, and regulatory requirements.
- Represent India as IMS manager, coordinating ISO audits and continual improvement.
- Coordinate sales, R&D, quality, production, and supply chain for solutions.
Officer R&D
Veedol Corporation (Tide Water Oil Co (India)) Ltd
Navi Mumbai
01.2013 - 06.2025
- Committed toward formulating high performance, application oriented, industrial, automotive lubricants & coolants as per customer needs and application requirements.
- Conduct & generate field trial records of automotive lubricants & greases to evaluate real life of lubricants.
- Conduct comparative analysis of competitor sample and develop new product as per sales team requirements.
- Provide technical training to newly recruited sales team.
- Prepare comparative power point presentation of competitor grades with developed product in terms of physico-chemical properties, application, performance, costing.
- Handle customer complaint and provide the solution to sales team with respect to product application.
- Product development with cost optimization with respect to base oil availability for engine oil, gear oil.
- To providing analysis report to the technical department with respect to trials, conditioning monitoring and complaint sample.
- Tested and analyzed various competitor products for benchmark testing as per automotive sales team demand.
- Conducted and generate field trial reports of newly developed lubricants.
- Prepare TDS & MSDS of product.
- To assist quality head to prepare & provide required documents requested by JV's (Business partners)/OEM in audit process.
- Conducted periodic audit of EMS/QMS for production & dispatch.
- Successfully achieved NABL accreditation (ISO/IEC 17025:2017) for quality control laboratory.
- Prepare & maintain quality records with respect to requirements of ISO/IEC 17025:2017.
- Maintain all implemented documents of QC related EMS 14001 & QMS-ISO 9001.
- Conduct third party/Vendor/Job processor's site visit to access quality of material supply and to check any abnormality, manufacturing and testing records.
- Testing and approval of packaging material like carton, container, label as per LM guidelines & maintain record of artwork of packaging material during transition period.
- Procurement of laboratory capex items as per requirement.
- Execution of quality activity on SAP System.
- Maintain inventory of chemicals & CRM for testing of finished goods and, validation of testing instruments using CRM as per NABL guidelines.
- Participate in proficiency testing program to ascertain & maintain laboratory performance.
- Details Knowledge of ASTM test methods.
- Handling of testing instrument like FTIR, ICP, Auto Viscometers, Brookfield Viscometer, Low Temperature viscometer, Quantum Oxidation Tester, Flash Point Tester, Panel Coker and all other measure lubricants testing instrument.
- Knowledge about Statistical quality control (SQC), 5S, Measurement of uncertainty, Z-score.
- Knowledge of basic of quality tools for process improvement (7 QC tools).
R&D Chemist
Resins & Plastics Pvt Ltd
Taloja
12.2011 - 01.2013
- Experience of working on Polyamide, Phenolic batches, Alkyds and Acrylic polymer.
- Analysis of different types of polymers and Solvents.
- Finished product and Raw material testing.
Education
Master of Science - Organic Chemistry
Mumbai University
01-2011
Bachelor of Science - Chemistry
Mumbai University
01-2009
Skills
- Research & Development
- Quality Control Activity
- Customer complaint Handling
- Auditing Process
- EMS 14001
- ISO/IEC 17025:2017
- Laboratory Management
- Vendor Evaluation & audit process
- Technical training to new recruit
- Product Development
Languages
Marathi
Hindi
English
Custom
I hereby declare that the details and information given above are complete and true to the best of my knowledge.
Timeline
Technical Support Manager
H&R India Sales Pvt.Ltd
07.2025 - Current
Officer R&D
Veedol Corporation (Tide Water Oil Co (India)) Ltd
01.2013 - 06.2025
R&D Chemist
Resins & Plastics Pvt Ltd
12.2011 - 01.2013
Master of Science - Organic Chemistry
Mumbai University
Bachelor of Science - Chemistry
Mumbai University