GANESH G.
Bangalore
Summary
To put my abilities and learning skills to best use and make my effective contribution to an organization for a bright and rewarding career
Overview
15
15
years of professional experience
1
1
Certification
Work History
Collections Specialist 2
PayPal India Pvt. Ltd.
Bengaluru
10.2018 - Current
- Served as NA SSP Chat/Email support starting until March, 2019 within the NA process
- Engaged in AU SSP Chat/Email Pilot Training
- From March 25th to October 2020, actively contributed to the AU SSP Process
- Provided UK SSP Chat/Email support from November 2020 to July 18, 2021
- Recognized for my contribution to the Q1 2021 RnR program with the achievement of 'Make Every Customer Smile'
- Continuously supporting and delivering results in the UK Negative Balance Collections Pilot batch from July 2021 onwards.
- Adhered to company policies and procedures when handling customer complaints.
- Monitored incoming calls, emails, and chats to ensure timely response to customers' queries.
- Mentored junior team members and managed employee relationships.
Senior Customer Support Executive
Groupon Shared Services Pvt. Ltd.
Chennai
10.2013 - 05.2017
- Provided support to customers from the UK and Ireland
- Communicated product information and effectively addressed inquiries or concerns
- Processed refunds in adherence to established guidelines
- Ensured SLA, CSAT and Quality were consistently met.
- Facilitate regular team discussions on new updates
- Acted as temporary Team Lead, overseeing a team of 20 members for one month.
- Executed tasks using Zendesk, Cyclops and Salesforce platforms.
Customer Service Executive
Sutherland Global Solutions
Chennai
10.2010 - 05.2013
- AT&T technical chat support
- Delivered timely responses to customer inquiries through live chat using Talisma chat tool
- Assisted customers in troubleshooting internet connectivity, IPTV, and CVOIP problems
- Provided efficient remote assistance to address customer issues and enhance overall satisfaction.
- Provided technical support when necessary to resolve complex problems.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
Customer Relationship Officer
HTMT Global Solutions
Chennai
01.2009 - 08.2010
- Managed and resolved postpaid customer inquiries efficiently
- Achieved high customer satisfaction and quality ratings by consistently meeting or exceeding expectations.
- Managed escalation tickets and maintained strong relationships with repeat customers
- Utilized eCRM and O&M tool for optimized performance.
Education
Bachelor of Science - Computer Science
Thyagaraya Evening College
Chennai05-2009
High School Diploma -
Infant Jesus Matriculation Higher Secondary School
Chennai04-2004
Secondary School Certificate -
St. Anthony’s Padua High School
Mumbai04-2002
Skills
- Microsoft Office
- Microsoft Excel
- Power BI
- Quality Control
- Time Management
- Teamwork and Collaboration
- Calm Under Pressure
Father'sname
A. Gunasekaran
Personal Information
- Date of Birth: 02/20/86
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Certification
- AIFF D-License Football Coach.
- What is Business Analysis course completed on LinkedIn Learning.
- Completed "Business Analysis Foundation" course on LinkedIn Learning.
- Excel Essential Training (Microsoft 365) course on LinkedIn Learning.
Languages
English
First Language
Tamil
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Affiliations
- Like to play Football.
- Travel new places and explore new food.
- Listening music.
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
(Ganesh G)
Timeline
Collections Specialist 2
PayPal India Pvt. Ltd.
10.2018 - Current
Senior Customer Support Executive
Groupon Shared Services Pvt. Ltd.
10.2013 - 05.2017
Customer Service Executive
Sutherland Global Solutions
10.2010 - 05.2013
Customer Relationship Officer
HTMT Global Solutions
01.2009 - 08.2010
Bachelor of Science - Computer Science
Thyagaraya Evening College
High School Diploma -
Infant Jesus Matriculation Higher Secondary School
Secondary School Certificate -
St. Anthony’s Padua High School
- AIFF D-License Football Coach.
- What is Business Analysis course completed on LinkedIn Learning.
- Completed "Business Analysis Foundation" course on LinkedIn Learning.
- Excel Essential Training (Microsoft 365) course on LinkedIn Learning.
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