Yogesh H K
Bangalore
Summary
Aspiring Risk Analyst with knowledge on analyzing large datasets through academic projects and personal initiatives. Proficient in data analysis tools including Python, SQL for querying databases, and Tableau for data visualization. Eager to leverage strong analytical skills and a keen eye for detail in a data analyst role to drive data-driven decisions and support business growth.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
6
6
Languages
Work History
Risk Analyst 2
PayPal India Pvt. Ltd.
Bengaluru
03.2024 - Current
- Investigated and resolved various disputes (INR, SNAD, Unauthorized Charges, Billing Errors, Duplicate Charges), handling 2000+ cases per month and achieving a 97% resolution rate.
- Analyzed large datasets related to operational disputes, identifying trends, patterns, and anomalies in dispute resolution processes
- Processed and evaluated data from multiple sources (transaction records, customer complaints, financial data) to assess the root causes of disputes, improving dispute resolution efficiency.
- Collaborated with cross-functional teams (e.g., finance, legal, operations) to assess dispute trends and implement improvements in processes
- Generated comprehensive monthly reports on dispute resolution performance, outlining key insights and strategic recommendations
Social Media Specialist 2
PayPal India Pvt. Ltd.
Bengaluru
08.2022 - 02.2024
- Provided technical support to team members on various platforms (Citrix, BigIP, ZScaler, Trellix, VPN), ensuring minimal downtime and maintaining workflow efficiency.
- Reviewed data for quality assurance in accordance with standard guidelines, contributing to an improvement in data accuracy and adherence to internal policies.
- Handling TEAM and scheduling calls with them and following up (Calendar Management, scheduling meetings)
- Performed web harvesting to identify spoof users, fraudsters, and fake invoices, analyzing datasets to help reduce fraud by 50%.
- Mentored new team members, training new hires in social media processes and best practices, improving onboarding efficiency and reducing the ramp-up time
Compliance Investigation & Regulatory Specialist 2
PayPal India Pvt. Ltd.
Bengaluru
11.2020 - 08.2022
- Assisted in verifying and validating KYC/KYB documents, ensuring compliance with regulatory standards
- Conducted root cause analysis for payment issues (ACH, SWIFT, eCheck, payment declines), identifying key trends and reducing payment-related disputes by 30%
- Performed in-depth analysis for anti-money laundering (AML), brand risk management, and fraud detection, identifying potential risks and mitigating fraud by 20%.
- Analyzing clients account to resolve limitations (BRO/SRO/BRM/AUP..)
- Tracked client transactions to ensure legitimacy, identifying irregular patterns and establishing necessary account limitations
Payments & Dispute Specialist 1
PayPal India Pvt. Ltd.
Bengaluru
10.2019 - 11.2020
- Collaborated with North American and Canadian clients, gathering requirements and providing excellent service via email and chat, resolving issues on first contact.
- Took ownership of client accounts, making changes as per client requirements and company policies
- Contributed to the enhancement of the GPL (Pay in 3/Pay in 4) process, leading to an improvement in workflow efficiency and reduced customer inquiries.
- Reduced repeat contact by reviewing accounts and proactively guiding clients to resolve issues.
- Assisted in filing disputes (INR/SNAD/Unauth), helping to streamline the dispute process and improve resolution time
Education
Masters - Data Analytics
Jain University
Bangalore, Karnataka 01.2023 - 12.2024
B.E - Mechatronics
The Oxford College of Engineering
Bangalore, Karnataka 01.2014 - 12.2018
Pre-University - PCMB
The Oxford Pre-University
Bangalore, Karnataka 01.2012 - 12.2014
Skills
MS Office (Excel, Word, PowerPoint)
Google Spreadsheet, Docs
Microsoft Windows, Windows Server 2012 R2, Mac OS
SDLC, STLC, DBMS (SQL/NoSQL, POPSQL)
Python, Basics in C
Operations Management
Marketing Strategies
Leadership
Organizing
Motivational Skills
Risk mitigation
Tableau visualization
Team collaboration
Trend analysis
Multitasking
Accomplishments
- Achieved all the targets - By demonstrating our commitment to excellence and our ability to deliver results consistently
- Awarded as best trainer for training a batch - Testament to the dedication and effort put into developing others in reaching their full potential
- 2019 - 2021, recognized and rewarded as Collaborative & Innovative
- Up-skilled to GPL (Pay in 4/Pay in 3) at the initial stage of the product was launched
- 2021 - 2024, recognized as Champion, Wellness & One Team (Team Player)
- Up-Skilled to social media within 4 months of upskilling to GPL
- Moved to Risk Specialist Team in assisting the team in overcoming challenges and achieving our objectives with greater efficiency
Personal Information
- Date of Birth: 02/16/94
- Nationality: Indian
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursCompany CultureHealthcare benefitsWork from home optionPaid time offPersonal development programsTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit SharingTimeline
Risk Analyst 2
PayPal India Pvt. Ltd.
03.2024 - Current
Masters - Data Analytics
Jain University
01.2023 - 12.2024
Social Media Specialist 2
PayPal India Pvt. Ltd.
08.2022 - 02.2024
Compliance Investigation & Regulatory Specialist 2
PayPal India Pvt. Ltd.
11.2020 - 08.2022
Payments & Dispute Specialist 1
PayPal India Pvt. Ltd.
10.2019 - 11.2020
B.E - Mechatronics
The Oxford College of Engineering
01.2014 - 12.2018
Pre-University - PCMB
The Oxford Pre-University
01.2012 - 12.2014