Seeking a good position in a progressive organization that gives scope to learn and constantly improve my knowledge and skills in studies related to my stream. Driven Store Manager with over 1.3 years of experience in retail management. Hardworking team leader, trains and guides staff to develop advanced-level product knowledge. Enthusiastic about exceeding sales goals and helping businesses to thrive. Customer-focused Assistant Store Manager proudly offering background in quality service and promoting memorable guest experiences. Looking for similar role where exemplary experience in Retail/Business Management would be highly valued.
Hi, I’m
Ganesh GB
Assistant Store Manager
Bangalore
Summary
Overview
12
years of professional experience
1
Certificate
Work History
Ample Technologies Pvt LtdGwalior
Assistant Store Manager
01.2022 - Current
Job overview
- Led teams in planning, implementation and execution of merchandising and operating initiatives.
- Facilitated smooth day-to-day operations of store, managing 100% store associates to achieve desired sales and results.
- Addressed customer issues to guarantee swift and successful resolution.
- Completed audits and risk assessments to achieve regulatory compliance.
- Trained and supervised team to deliver on store sales targets.
- Improved store ranking by identifying performance gaps.
- Overhauled staff training programme to elevate delivery of outstanding customer service.
Ample Technologies PVT LTDBengaluru
Retail Sales Executive
07.2019 - 12.2021
Job overview
- Address customer service enquirers in a timely and accurate fashion
- Achieved customer satisfaction rating of 90% within six months, exceeding Retail target
- Worked with upper management to ensure appropriate changes were made to improve in sales and customer satisfaction
- Maintained up-to-date records, department inventory at all times
- Facilitated information flow between customer service, account management operation, quality.
- Mentored colleagues to drive performance improvements against team objectives.
Croma - Infiniti Retail limitedBangalore
Customer Service Specialist
09.2017 - 06.2019
Job overview
- Handled all sales follow-up, billing and complaints with superb customer service skills.
- Handled all special customer requests relating to order deliveries and provided adequate post-sales service.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices.
- Actioned and resolved assigned customer queries within target timeframes.
SKDRDP DHARMASTHALAChikkaballapura
Field Supervisor
01.2011 - 08.2015
Job overview
- Conducted initial visits with clients and assessed their level of need.
- Managed an extensive amount of reporting, balancing fieldwork with office time using prioritization and time management skills.
- Conducted 1:1 performance reviews with Care staff, outlining areas of improvement and identifying training needs.
- Kept project managers and supervisors informed on status of assigned projects and tasks.
- Gave regular progress updates on projects to internal clients.
- Worked in data capture group, scanning and verifying documents.
Education
GITAM University
B.Com from Commerce
University Overview
Govt Junior collegeThirthahalli
PUC from Arts
University Overview
GOVT HIGHER PRIMARY SCHOOLMaruthipura
SSLC
University Overview
Skills
Best in Excel
Languages
Kannada
First Language
English
Proficient
C2
Hindi
Proficient
C2
Tamil
Elementary
A2
Telugu
Advanced
C1
Tulu
Upper Intermediate
B2
Certification
Apple Champion+
Timeline
Apple Champion+
02-2023
Assistant Store Manager
Ample Technologies Pvt Ltd
01.2022 - Current
Retail Sales Executive
Ample Technologies PVT LTD
07.2019 - 12.2021
Customer Service Specialist
Croma - Infiniti Retail limited
09.2017 - 06.2019
Field Supervisor
SKDRDP DHARMASTHALA
01.2011 - 08.2015
GITAM University
B.Com from Commerce
Govt Junior college
PUC from Arts
GOVT HIGHER PRIMARY SCHOOL
SSLC
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