Ganesh Golatkar
Mumbai
Summary
To work with an organization where the organization is powered by people and driven by values, where I get a chance to turn my knowledge into value and to be an asset for the company.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sr. Executive (Car operation)
FCM Travel Solutions India Private Limited
Mumbai
06.2015 - Current
- Managing the entire portfolio of cars for the FCM West region.
- Handled car arrangements pan-India for top clients like HSBC Group and BASF Group, including their VIP/CIP movements.
- Looking after day-to-day operational tasks, including the F&A, and maintaining a daily sales report.
- Ensuring all phone calls and escalation emails are answered and responded to on time, handling various issues that take place, personally tracking the VIP movements, and checking the cars' quality.
Operation Executive (RAC Dept.)
ORIX Auto Infrastructure Services Limited
08.2010 - 06.2015
- Release of bookings in Insta software.
- Once the booking is created, email all the duty-related details to the guest. Also, email the chauffeur and vehicle number-related details to the guest on time.
- Updating daily and monthly reports.
- Ensuring all phone calls and emails are answered and responded to on time, handling various issues that take place, personally tracking the VIP movements, and checking the cars' quality.
- Drafting routine emails, such as booking confirmations, car details, and any escalation-related issues.
- After the duty is dispatched, track with the chauffeur to reach the desired guest location on time.
- Maintaining monthly MIS, and checking the bills.
- Following up on bills getting cleared, and making sure payment gets done on time.
- Arranging and taking meetings for escalations and discussions, and maintaining minutes of the same.
Travel Desk Executive
Carlson Wagonlit Travels
01.2010 - 07.2010
- Managed complete car booking operations for Siemens Company.
- Coordinated employee transport to ensure timely arrivals at designated locations.
- Handled invoices and maintained accurate tracking records.
Travel Desk Operations Head
Hotel Sahara Star (Poras Travel Pvt. Ltd.)
09.2007 - 12.2009
- Book an air ticket.
- Arranging car transportation for the hotel guest.
- Following up on bills getting cleared, and making sure payment gets done on time.
Customer Care Executive
Adonis Electronics Pvt. Ltd. (Onida)
09.2005 - 09.2007
- Ensuring all phone calls and emails are answered and responded to on time for all product-related issues.
- Maintaining monthly M.I.S.
- Handling invoices and maintaining track of the same.
- Coordinating with Onida dealers, operations staff to guide them to the appropriate destination as per the customer's requirements.
Education
Diploma - Travel & Tourism
IITC Institute
Bandra, W03-2006
B.A -
Mumbai University
03-2004
Skills
- MS-CIT course (Govt) Recognized
- Basic in MS Office (Word, Excel, PowerPoint, and Internet)
Certification
This is to certify that the above given information is true as per my knowledge.
<Enter your own>
- Date of Birth: 10/10/81
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Languages
- English
- Hindi
- Marathi
Place
Mumbai, Maharashtra
Additional Qualifications
- Diploma in Travel & Tourism, IITC Institute Bandra (W)
- Foundation course in International Air Transport Association (IATA), 03/01/08
Accomplishments
- Customer excellence - Highest car transactions (July-Dec 2023)
- Customer excellence - Superhero National Car West (Jan-June 2024)
- Customer excellence - Superhero (July -Dec 2024)
- Global award 2025 : Selected for Global Gathering 2025 in Los Angeles
- Award for Top Income / Top Gun Award /Regional Service Excellence team
- Customer excellence - Highest TTV car (Jan -June 2025)
Timeline
Sr. Executive (Car operation)
FCM Travel Solutions India Private Limited
06.2015 - Current
Operation Executive (RAC Dept.)
ORIX Auto Infrastructure Services Limited
08.2010 - 06.2015
Travel Desk Executive
Carlson Wagonlit Travels
01.2010 - 07.2010
Travel Desk Operations Head
Hotel Sahara Star (Poras Travel Pvt. Ltd.)
09.2007 - 12.2009
Customer Care Executive
Adonis Electronics Pvt. Ltd. (Onida)
09.2005 - 09.2007
Diploma - Travel & Tourism
IITC Institute
B.A -
Mumbai University
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