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GANESH GOWTHAM M
Avadi
Summary
Detail-oriented data centre operation engineer with expertise in project management, technical support, and troubleshooting. Proven track record of enhancing client satisfaction through effective issue resolution and collaborative project execution. Strong analytical skills and ability to optimize operational processes for improved efficiency.
Overview
3
3
Languages
1
1
Certificate
2
2
years of professional experience
Work History
L1 DATA CENTRE OPERATION ENGINEER
INFONET SOLUTIONS
CHENNAI
01.2026 - Current
- Documented engineering activities per established procedures to ensure regulatory compliance.
- Supported installation, maintenance, and calibration of equipment to ensure optimal performance.
- Conducted troubleshooting and maintenance on existing systems and applications.
- Resolved client issues promptly by providing effective technical support.
- Coordinated with suppliers, contractors, and departments to achieve project alignment and timely completion.
- Collaborated with cross-functional teams to create project timelines and deliverables.
- Participated in team meetings to provide project progress updates and address concerns.
Customer Support Engineer
OM SYSTEMS & SERVICES PVT LTD
CHENNAI
01.2025 - 12.2025
- Troubleshot hardware and software issues for customers effectively.
- Collaborated with team members to resolve complex technical problems.
- Resolved customer inquiries via phone and email, ensuring timely and accurate support.
- Monitored system performance to proactively identify and address potential issues.
- Delivered training on product features to new customers, enhancing their understanding and usage.
Education
MBA - Human Resources Development
MADRAS UNIVERSITY
CHENNAI01-2026
Bachelor of Arts - Criminology And Criminal Justice Administration
TNOU
CHENNAI07-2023
Skills
- Data center management
- System monitoring
- Technical support
- Troubleshooting maintenance
- Hardware installation
- Technical documentation
- Project management
Languages
English
Intermediate (B1)
B1
Tamil
Native
Native
Telugu
Proficient (C2)
C2
Certification
- PC HARDWARE & LAPTOP SERVICING
- CYBERSECURITY TOOLS & TECHIQUES WITH DPDP ACT
Timeline
L1 DATA CENTRE OPERATION ENGINEER
INFONET SOLUTIONS
01.2026 - Current
Customer Support Engineer
OM SYSTEMS & SERVICES PVT LTD
01.2025 - 12.2025
MBA - Human Resources Development
MADRAS UNIVERSITY
Bachelor of Arts - Criminology And Criminal Justice Administration
TNOU