Ganesh Kadam
Pune
Summary
Results-driven Senior Technical Support Engineer with extensive experience in global support operations for the Red Hat OpenStack Platform. Skilled in troubleshooting complex infrastructure issues, ensuring high-quality service delivery, and maintaining customer satisfaction in fast-paced enterprise environments. Experienced in working as an On-Stage Support Operations Lead (SOL), aligning shift operations, managing workloads, and driving adherence to service level agreements (SLAs). Adept at building strong customer relationships through effective communication, cross-functional collaboration, and proactive issue management. Passionate about mentoring and community engagement, with experience driving intern programs, university outreach initiatives, and participating in OpenStack meetups to stay aligned with evolving industry trends and technologies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Technical Support Engineer
Red Hat
Pune, Maharashtra
10.2022 - Current
- Red Hat OpenStack Platform Global Support | Specialist in OpenStack, KVM
- Experience in troubleshooting Core OpenStack Services, Pacemaker, haproxy & rabbitmq
- Contributing interns programme and University Outreach at Red Hat
- Deep dives for the team.
- Involved in OpenStack meetups.
- Red Hat OpenStack Platform Global Support | Specialist in OpenStack, KVM
Onstage Support Operations Lead
Red Hat
Pune, Maharashtra
03.2023 - 03.2026
- Helping with Daily Team Operations and Shift aligning.
- Also it is a backup role in which I help my Team to manage our Workload making sure the cases do not breach and are taken care of within defined SLAs.
- Red Hat OpenStack Platform Global Support | Specialist in OpenStack, KVM.
Technical Support Engineer
Red Hat
Pune Area
04.2018 - 10.2022
- Red Hat OpenStack Platform Global Support | Specialist in OpenStack, KVM
- Experience in troubleshooting Core OpenStack Services, Pacemaker, HAProxy & RabbitMQ
- Contributing interns programme and University Outreach at Red Hat
- Deep dives for the team
- Involved in OpenStack meetups.
- Red Hat OpenStack Platform Global Support | Specialist in OpenStack, KVM
Associate Technical Support Engineer
Red Hat
Pune
12.2016 - 03.2018
- Red Hat OpenStack Platform Global Support | Specialist in OpenStack, KVM
- Experience in troubleshooting Core OpenStack Services, Pacemaker, haproxy & rabbitmq.
- Involved in Openstack meetups.
- Red Hat OpenStack Platform Global Support | Specialist in OpenStack, KVM
Software Engineer Intern
Red Hat
Pune Area
12.2015 - 11.2016
- Worked as an Intern with Red Hat Certification Engineering Team. It is a formal program for ISVs to request certification of plugins developed for components of the Red Hat OpenStack platform.
- Handle the client interactions on Red Hat Customer Portal.
- Reproduce the issues, Provide Remote support, and help troubleshoot the Customer with their RHOSP Certification process.
- Major skills used - Python, GIT, Jira, OpenStack, Bugzilla, Salesforce.
- Worked as an Intern with Red Hat Certification Engineering Team. It is a formal program for ISVs to request certification of plugins developed for components of the Red Hat OpenStack platform.
Education
BCA - Computer Applications
Marathwada Mitra Mandal's College of Commerce
Pune, Maharashtra, India01-2013
Skills
- Team leadership and management
- Team building
- Collaboration and coordination
- Project management
- Technical troubleshooting
- Client relationship management
- Operational support
- Service level agreements
- OpenStack expertise
- Team collaboration
- Cross-functional communication
- Customer relationship management
- Negotiation
- Outstanding customer service
- Leadership skills
- Ability to track performance
- Strong team-building skills
- KVM virtualization
- Technical documentation
- Knowledge sharing
- Adaptive problem solving
- Kubernetes
- Ansible
Certification
- De-Escalating Conversations for Customer Service
- Communicating with Executives
- Pitching Yourself for Opportunity
- Customer Experience (CX) Foundations
Websites, Portfolios and Profiles
www.linkedin.com/in/meganeshkadam
Timeline
Onstage Support Operations Lead
Red Hat
03.2023 - 03.2026
Senior Technical Support Engineer
Red Hat
10.2022 - Current
Technical Support Engineer
Red Hat
04.2018 - 10.2022
Associate Technical Support Engineer
Red Hat
12.2016 - 03.2018
Software Engineer Intern
Red Hat
12.2015 - 11.2016
BCA - Computer Applications
Marathwada Mitra Mandal's College of Commerce