Summary
Overview
Work History
Education
Skills
Career Break
Personal Information
Languages
Accomplishments
Timeline
Generic
Sowmiya Saravanan

Sowmiya Saravanan

Guduvanchery

Summary

Senior Technical Support Engineer with extensive experience at Walmart Global Tech, achieving over 250% improvement in ticket resolution efficiency. Skilled in SLA management and incident resolution, demonstrating strong leadership capabilities. Contributing to operational excellence and high stakeholder satisfaction.

Overview

13
13
years of professional experience

Work History

Senior Technical Support Engineer

Walmart Global Tech
Chennai
10.2021 - 06.2025
  • Led a 6-member operational support team managing 12+ security services.
  • Scaled ticket resolution from 1,400 to 5,000+ annually with an SLA-based process.
  • Guided developers on secure coding practices via Checkmarx.
  • Monitored dashboards (ServiceNow, JIRA), triaged incidents, and reported to stakeholders.
  • Received the Excellence Award for automating internal scanning processes.

Control-M Admin – Delta Airlines Project

Tata Consultancy Services (via Future Focus)
Chennai
04.2016 - 04.2017
  • Administered Control-M 8.0, managed alerts, SMTP/email configs, and job troubleshooting.
  • Performed L2 support ensuring business continuity and processing.
  • Monitored Splunk dashboards to support IT operations.

L2 Technical Support Engineer – Deutsche Bank

HCL Technologies
Bangalore
06.2012 - 12.2015
  • Managed incident lifecycle and coordinated DR activities.
  • Developed shell scripts for UNIX-based operations.
  • Facilitated weekly production releases and addressed L3 escalations.

Education

B.E. - Computer Science Engineering

Adhiparasakthi Engineering College
Melmaruvathur
01.2011

Skills

  • Application and production support
  • Information security operations
  • SLA and incident management
  • Control-M scheduler administration
  • ServiceNow, JIRA, and Splunk
  • UNIX/Linux and MySQL
  • Secrets management and vulnerability analysis
  • Team leadership and stakeholder management
  • Bash shell scripting
  • Operating systems: UNIX/Linux and Windows
  • Database management: MySQL
  • Version control: GIT
  • Monitoring tools: Splunk and Confluence Scanner
  • Ticketing tools: JIRA and ServiceNow
  • Scheduler management: Control-M 80

Career Break

2017 – 2021: Maternity and early childcare. Returned with enhanced skills and motivation through ReSpak Intern Program

Personal Information

  • Date of Birth: 1990-07-30
  • Marital Status: Married
  • Nationality: Indian
  • Aadhar ID: 9476 8701 0103
  • Passport No: K0042295

Languages

Tamil
First Language
English
Intermediate (B1)
B1

Accomplishments

  • Received Excellence award in Walmart

Timeline

Senior Technical Support Engineer

Walmart Global Tech
10.2021 - 06.2025

Control-M Admin – Delta Airlines Project

Tata Consultancy Services (via Future Focus)
04.2016 - 04.2017

L2 Technical Support Engineer – Deutsche Bank

HCL Technologies
06.2012 - 12.2015

B.E. - Computer Science Engineering

Adhiparasakthi Engineering College

Similar Profiles

CREATE PROFILE
Sowmiya Saravanan