Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
References
Timeline
Generic

Ganesh Nadgouda

Pune

Summary

Motivated professional offers several years of experience leading cross-functional teams and completing projects on-time. Seamlessly manages workloads and meets challenging deadlines and quality benchmarks. Good mix of business process and technology integration.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Software Engineer

Maersk Global Service Centres
Pune
07.2021 - Current
  • Participated in regular meetings with stakeholders to discuss project progress, changes, challenges.
  • Documented software designs and architecture for future reference and maintenance.
  • Developed and maintained scalable software applications for various platforms.
  • Collaborated with cross-functional teams to gather and define requirements for new software features.
  • Utilized Agile methodologies to manage project timelines and deliverables efficiently.
  • Provided technical support and troubleshooting assistance for software users.
  • Deployed software updates and patches to ensure security and functionality.
  • Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
  • Identified opportunities for process improvements to decrease in support calls.

Business Process Manager

Maersk Global Service Centres
Pune
10.2011 - 01.2014
  • Managed the seamless migration of processes from front office to Global Service Centre.
  • Developed and managed cross-functional teams in various locations.
  • Enhanced team's capabilities in addressing concerns raised by business users through training and mentoring.
  • Handled team's administrative responsibilities.

Subject Matter Expert

Maersk Global Service Centres
Pune
11.2008 - 12.2011
  • Identified underlying causes of issues by performing root cause analysis and effectively troubleshooting problems.
  • Identified and resolved repetitive issues through problem tickets.
  • Provided subject matter expertise and guidance to cross-functional teams in the development of new products.
  • Identified needs of customers promptly and efficiently.
  • Mentored junior staff members on best practices related to product design and implementation strategies.

Transition and Process Improvement Executive

Maersk Global Service Centres
Pune
08.2006 - 10.2010
  • Implemented new systems and processes in the Global Service Centre, enhancing efficiency and streamlining operations.
  • Provided comprehensive training to ensure smooth integration of new joiners into the Export Documentation Teams.
  • Led process standardization initiatives across multiple Global service centers.
  • Communicated extensively with internal and external teams, vendors, and senior management.
  • Led the way in improving efficiency by identifying and eliminating process delays, duplicates, and unwanted tasks.

Documentation Officer

P&O Nedlloyd
Pune
04.2002 - 07.2006
  • Proficiently managed export documentation for diverse markets such as North America, the Middle East, Asia, and South Africa.
  • Introduced and implemented ideas within team to enhance accuracy and quality, leading to reduced rejections, amendments, and turn around time.
  • Developed and implemented standard operating procedures (SOPs), standardized work instructions (IOPs), and checklists, optimizing efficiency in daily operations for entire team.

Project Coordinator

Maersk Global Service Centres
Pune
  • Conducted in-depth analysis of business requirements for prioritization.
  • Streamlined the development process by effectively bridging the gap between business objectives and technical execution.
  • Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
  • Contributed ideas towards process improvements that would increase efficiency or productivity levels.
  • Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
  • Assessed, monitored and reported on work progression.
  • Created and maintained project documentation to drive transparency with stakeholders.
  • Troubleshot and resolved non-technical issues using support documentation and training.

Education

Masters of Personnel Management

Dr. D. Y. Patil Institute of Management & Research
Pimpri, Pune
04-2001

Bachelor of Commerce -

Manghanmal Udharam College Of Commerce
Pimpri, Pune
04-1999

ITIL V4 - Information Technology

Axelos
Pune

PRINCE2 Practitioner - Project Management

PeopleCert

IBM MQ Foundation -

Simplilearn
Pune

Skills

  • Project Management
  • Process management\Migration
  • Subject matter Expertise
  • Application migration, modernization
  • Trainer
  • Documentation
  • Communication
  • Change management

Affiliations

  • I am a passionate bike rider
  • Love gardening
  • Music is integral part of my life

Languages

Marathi
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2

Accomplishments

  • Won Champ of the year, Champ of the quarter, Going Extra Mile awards many times.
  • Part of the team which won "Titans of the year" award for 2 times.
  • Awarded for Process Improvement and cost reduction award for Export Documentation.
  • Selected as "Super User" for Advanced System Training from Pune GSC.

Certification

  • ITIL V4 Foundation
  • PRINCE2 Practitioner
  • ICDL (International Computer Driving License) certification offered by Maersk

References

References available upon request.

Timeline

Software Engineer

Maersk Global Service Centres
07.2021 - Current

Business Process Manager

Maersk Global Service Centres
10.2011 - 01.2014

Subject Matter Expert

Maersk Global Service Centres
11.2008 - 12.2011

Transition and Process Improvement Executive

Maersk Global Service Centres
08.2006 - 10.2010

Documentation Officer

P&O Nedlloyd
04.2002 - 07.2006

Project Coordinator

Maersk Global Service Centres

Masters of Personnel Management

Dr. D. Y. Patil Institute of Management & Research

Bachelor of Commerce -

Manghanmal Udharam College Of Commerce

ITIL V4 - Information Technology

Axelos

PRINCE2 Practitioner - Project Management

PeopleCert

IBM MQ Foundation -

Simplilearn

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Ganesh Nadgouda