GANESH RAJU
CHENNAI
Summary
Senior Service advisor and outstanding performer in Customer service and product knowledge within Automobile industry. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of Car service business. Recognized for inspiring management team members to excel and encouraging creative work environments.
Overview
20
20
years of professional experience
Work History
SENIOR SERVICE ADVISOR
MY TVS PORUR
Porur
06.2023 - Current
- Providing estimates for repairs, Following up with customers after repairs, Ensuring customer satisfaction, Handling customer complaints, Scheduling follow-up appointments, Handling payments and invoicing, Keeping customers informed of progress on repairs, Educating customers on preventative maintenance, Communicating with customers via phone, email, or in person, Building trust and loyalty with customers, Maintaining a clean and organized work environment, Assisting with vehicle pick-up and drop-off arrangements, Collaborating with other team members to ensure smooth operations, Updating customer profiles and vehicle information, Offering recommendations for additional services or repairs, Handling warranty claims for customers, Resolving any issues or concerns raised by customers, Providing exceptional customer service at all times.
PRODUCTION ASSOCIATE
FORD INDIA PVT LTD
CHENGALPET
06.2010 - 10.2022
- Find and resolve final inspection line trim and electrical oriented repairs, Body closures door, fender, hood R&R for repainting purpose, Major repairs like HVAC change, body mainloom change, Doing windshield and backlite R&R for water leak and electrical repair purpose.
SERVICE ADVISOR
HYUNDAI MOTOR PLAZA
CHENNAI
05.2008 - 05.2010
- Responsible for providing cost estimates to customers, explaining repairs, determining warranty eligibility, and securing agreement with the customer before completing repairs
- Assisting mechanics in completing repairs, distributing work between technicians efficiently, entering customer information into the system database, processing payments, and tracking customer interactions to ensure satisfaction
- Responding to customer complaints and working to resolve any issues that may arise.
WORK SHOP SUPERVISOR TRAINEE
VST MOTORS
POONAMALLEE
05.2004 - 08.2006
- Coordinate with external service providers and vendors to ensure timely completion of repairs and maintenance tasks that cannot be handled in-house
- Keep detailed records of all maintenance and repair work performed on each fleet vehicle
- Develop and implement preventive maintenance schedules to minimize downtime and extend the lifespan of the fleet vehicles
- Monitor and track the expenses related to repairs and maintenance to ensure they stay within budgeted limits
- Provide regular updates to management on the status of repairs and maintenance tasks
- Collaborate with other departments to ensure that fleet vehicles are available and operational when needed for business operations.
Education
Bachelor Of Engineering - MECHANICAL
KARNATAKA UNIVERCITY
05.2024
Diploma - MECHANICAL ENGINEERING
WESLEY HIGHER SECONDARY SCHOOL
04.2004
Skills
- COMMUNICATION
- AUTOMOTIVE KNOWLEDGE
- REPAIR PROCESS
- PROBLEM SOLVING
- PRODUCT KNOWLEDGE
- COMPREHENSION SKILL
- PRODUCTIVITY
- TECHNICAL KNOWLEDGE
- CUSTOMER SERVICE
- CUSTOMER COMPLAINTS
Personal Information
- Date of Birth: 04/05/1984
- Gender: Male
- Nationality: India
- Marital Status: Married
References
Available on Request
Hobbies and Interests
- LISTENING MUSIC
- PLAYING CHESS
- TRAVELLING NEW PLACES
Timeline
SENIOR SERVICE ADVISOR
MY TVS PORUR
06.2023 - Current
PRODUCTION ASSOCIATE
FORD INDIA PVT LTD
06.2010 - 10.2022
SERVICE ADVISOR
HYUNDAI MOTOR PLAZA
05.2008 - 05.2010
WORK SHOP SUPERVISOR TRAINEE
VST MOTORS
05.2004 - 08.2006
Bachelor Of Engineering - MECHANICAL
KARNATAKA UNIVERCITY
Diploma - MECHANICAL ENGINEERING
WESLEY HIGHER SECONDARY SCHOOL
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