Summary
Overview
Work History
Education
Skills
Languages
Timeline
Community Service
Awards
Generic
Ganesh Rao

Ganesh Rao

Pune

Summary

Dynamic Global Business Services (GBS) and Shared Services Leader with over 28 years of progressive leadership experience managing large-scale operations across diverse functions, including Finance, HR, Legal, IT, Risk, Procurement, Compliance, Internal Audit, Corporate Communications, and Brand & Marketing. Expertise in site leadership and establishing new practices and capabilities, with a strong focus on P&L ownership, digital transformation initiatives, and intelligent automation through RPA and AI-based solutions. Proven ability to build and scale Global Capability Centers (GCCs) with 500–1,000+ FTEs in complex multi-location and multi-functional environments. A solid foundation in management consulting-style transformations enhances stakeholder governance and talent development while driving operational efficiency, digital maturity, and customer satisfaction.

Overview

28
28
years of professional experience

Work History

Head of Shared Services (Global Delivery – Corporate Functions)

Principal Global Services (PGS)
04.2024 - Current
  • Executive-level leader (SVP equivalent) overseeing diverse corporate and enabling functions across Finance, Actuarial, IT, Legal, Risk, Compliance, Corporate Communications, Brand & Marketing, and Internal Audit.
  • Designed and executed a global delivery hybrid strategy to expand service penetration across US, Europe, and Asia.
  • Embedded operational risk framework (first line of defense) and reengineered processes to drive efficiency and compliance.
  • Active member of PGS Steering Committee, Finance Transformation Steering Committee, Chief Marketing Officer Working Group, and Chief Actuary Group, driving capability building, digital adoption, and process innovation.
  • Led cost optimization initiatives reducing run-rate costs across corporate functions while enhancing service quality.

Head of Business Services (Finance, Legal, Compliance, Risk, Privacy, Information Security)

Allianz Services
11.2020 - 03.2024
  • Directed a team of 700+ professionals across multiple geographies (Asia, Europe, Americas) with full P&L responsibility.
  • Transformed extended workbench/business unit finance extension into an end-to-end managed services model (P2P, O2C, R2R).
  • Implemented automation and intelligent digital solutions (SAP, Oracle, AI-enabled tools) to reduce cost-to-serve and improve governance.
  • Partnered with entity CFOs to deliver Group Finance Strategic Programs (Simplifi, IFRS 17).
  • Nominated for SSON Asia Impact Awards (2023) for Change Management and Service Line Transformation.

Head of Finance Shared Services Centre (Director – F&A)

CMA CGM Global Business Services
05.2013 - 11.2020
  • Built and scaled SSC operations in Chennai, Colombo, and Mumbai (350+ professionals across 25+ legal entities).
  • Delivered Finance operations across O2C, P2P, R2R, Reporting, Audit & Compliance.
  • Executed phase-out project of SSC Kuala Lumpur with structured change and redeployment of 65% workforce.
  • Introduced Lean Six Sigma projects for continuous improvement, increasing automation maturity.
  • Strengthened stakeholder confidence by improving SLA adherence, financial controls, and reporting accuracy.

Site Execution Lead | Collections & Disputes

Maersk GSC
09.2008 - 05.2013
  • Led global collections and disputes for 110+ subsidiaries, deploying SAP O2C module globally.
  • Improved cash collections and reduced dispute cycle times, driving measurable improvements in DSO.

Assistant Manager – Financial Planning & Budgeting

Hewlett Packard GBS
08.2005 - 08.2008

Responsible for planning, forecasting, and reporting of operational costs relating to the delivery locations in India, China, Mexico. Responsible for ROI analysis, spend analysis, variance reporting etc...

Team Lead – Financial Statement Analysis

Accenture (Formerly GRO)
08.2001 - 07.2005

Accountant – Branch Accounting

Al Mannai Trading
08.1998 - 01.2001

Accounts Assistant – Plant Accounting

MTL Instruments Ltd
05.1997 - 08.1998

Handling daily, weekly, and monthly accounting transactions, bank payments, commercial transactions such as bank guarantees, letter of credit, branch bank accounting, trial balance and monthly P&L review support

Education

Senior Leaders Programme -

IIM Ahmedabad
01.2023

IFRS Programme - undefined

KPMG
01.2021

Certified Lean Six Sigma Black Belt - Exemplar, Member of American Society for Quality (ASQ)

Exemplar
01.2020

Advanced Diploma in Management Accounting - undefined

CIMA UK
01.2014

PG Diploma in Management (MBA) - Business Administration

Loyola Institute of Business Administration
01.2008

B.Com - Finance, Accounting, Costing, Tax

University of Chennai
01.1997

Skills

  • GCC / GBS Leadership & Site Management
  • P&L Ownership & Strategic Growth
  • Customer Care (Omnichannel, Retention, VOC)
  • Finance Shared Services (O2C, P2P, R2R, FP&A)
  • Digital Transformation & Intelligent Automation (AI, RPA, ML/NLP)
  • Operational Excellence & Metrics Governance (SLAs, CSAT, DSO, NPS)
  • Contract Management (MSA, SOW)
  • Organizational Transformation & Change Management
  • Talent Management & Leadership Development
  • Stakeholder Engagement (CxO & Board Level)
  • Risk Management, Compliance & Business Continuity
  • Global Delivery Model Design & Optimization
  • Shared Services Transition & Migration Management

Languages

English
Hindi

Timeline

Head of Shared Services (Global Delivery – Corporate Functions)

Principal Global Services (PGS)
04.2024 - Current

Head of Business Services (Finance, Legal, Compliance, Risk, Privacy, Information Security)

Allianz Services
11.2020 - 03.2024

Head of Finance Shared Services Centre (Director – F&A)

CMA CGM Global Business Services
05.2013 - 11.2020

Site Execution Lead | Collections & Disputes

Maersk GSC
09.2008 - 05.2013

Assistant Manager – Financial Planning & Budgeting

Hewlett Packard GBS
08.2005 - 08.2008

Team Lead – Financial Statement Analysis

Accenture (Formerly GRO)
08.2001 - 07.2005

Accountant – Branch Accounting

Al Mannai Trading
08.1998 - 01.2001

Accounts Assistant – Plant Accounting

MTL Instruments Ltd
05.1997 - 08.1998

IFRS Programme - undefined

KPMG

Certified Lean Six Sigma Black Belt - Exemplar, Member of American Society for Quality (ASQ)

Exemplar

Advanced Diploma in Management Accounting - undefined

CIMA UK

PG Diploma in Management (MBA) - Business Administration

Loyola Institute of Business Administration

B.Com - Finance, Accounting, Costing, Tax

University of Chennai

Senior Leaders Programme -

IIM Ahmedabad

Community Service

Principal Global Services, Sponsor, Employee Led Volunteering (ELV), Principal Global Services: education, employability, and environment programs.

Awards

Site Leadership Directed GCCs across India, Philippines, Sri Lanka with 300–700+ FTEs, delivering to global stakeholders., Digital Transformation Championed AI, automation, SAP rollouts, and intelligent workflows across multiple enterprises., Finance Shared Services Deep expertise in O2C, P2P, R2R, FP&A, and compliance processes., Customer Excellence Led global collections, disputes, and customer finance operations improving DSO and satisfaction., Governance & Risk Implemented first-line risk frameworks, compliance models, and SLA-driven performance governance., Talent Building Established SSCs from scratch, scaling headcount from 100 to 700+, while embedding engagement & learning programs.
Ganesh Rao