Ganesh S
Tamil Nadu
Summary
Reliable management professional with several years of expertise developing top-notch skills in customer service and team leadership in the retail industry. Ready to take on new challenges in an exciting new position.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Associate Manager
Sutherland Global Services
Chennai
10.2013 - Current
- Excellent managing skills with good leadership principles and work with the team to get the expected results.
- Conducted regular performance reviews with direct reports.
- Developed and implemented strategies to ensure cost-efficient operations.
- Managed daily workflow of team members to meet organizational goals.
- Analyzed financial data to identify trends and areas for improvement.
- Created monthly reports outlining progress on key initiatives.
- Collaborated with senior management to develop annual operational plans.
- Implemented customer service standards across all departments in the organization.
- Assisted in developing policies and procedures that improved customer satisfaction ratings.
- Maintained accurate records of employee attendance and payroll information.
- Scheduled meetings with internal stakeholders to review departmental objectives.
- Created presentations summarizing quarterly results for senior leadership teams.
- Evaluated performance of team members and provided consistent coaching to improve skills.
- Prioritized and delegated tasks for efficient completion within team environment.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
Education
B.E - Electronic And Communication Engineerning
Don Bosco MHSS
CHENNAI06-2013
Skills
- Customer rapport
- Staff Management
- Business Administration
- Presentations
- Operations Management
- Business Development
Certification
- DIPLOMA IN COMPUTER APPLICATIONS
- ENGLISH TYPEWRITTING
Languages
Tamil
First Language
English
Proficient (C2)
C2
Timeline
Associate Manager
Sutherland Global Services
10.2013 - Current
B.E - Electronic And Communication Engineerning
Don Bosco MHSS