GANESH SHINDE
Mumbai
Summary
Results-driven hospitality sales professional with over 20 years in hotel sales, corporate sales, and business development. Expertise in driving revenue, managing key accounts, and leading successful sales initiatives. Currently serving as Assistant Hotel Room Sales Manager, overseeing corporate and leisure sales, group bookings, and MICE business. Skilled in client acquisition, negotiations, and cross-functional collaboration with hotel operations.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Assistant Hotel Room Sales Manager
KOHINOOR HOSPITALITY
Mumbai
07.2026 - Current
- Drive corporate and leisure room sales to achieve monthly and annual revenue targets.
- Manage the complete sales cycle, including lead generation, client meetings, proposals, negotiations, contracting and closure.
- Prepare regular sales reports covering targets, achievements, upcoming business and market opportunities for senior management.
- Develop and maintain strong relationships with corporate clients and key business accounts.
- Manage key accounts while ensuring high levels of client satisfaction, repeat business and long-term partnerships.
- Handle corporate room bookings, group bookings, conferences, meetings, banquets and MICE-related business.
- Conduct regular sales calls and client visits to strengthen existing accounts and acquire new business.
- Follow up on enquiries and convert qualified leads into confirmed bookings and revenue opportunities.
- Conducted property presentations, site inspections, and client meetings to effectively showcase hotel rooms, facilities, banquet spaces, and services, supporting sales efforts.
- Identified new business opportunities through market visits, networking, referrals and business development activities, contributing to revenue growth.
- Prepared customised quotations, negotiated rates, and finalised contracts aligned with hotel pricing and revenue strategies to enhance client acquisition.
- Coordinate with Front Office, Reservations, Housekeeping, Food & Beverage and Banquets teams to ensure seamless execution of client requirements.
Reservation Sales Manager
ABSOLUTE HOTEL SERVICES LTD
Mumbai
02.2026 - 06.2026
- Converted enquiries to confirmed bookings, directly contributing to occupancy and room revenue targets.
- Promoted upselling of higher room categories, packages, and extended stays, enhancing overall revenue per booking.
- Monitored booking pace, occupancy, cancellations and upcoming demand to support inventory and pricing decisions.
- Coordinated with front office, sales, revenue, finance, and operations teams to ensure accurate and efficient handling of reservations, improving guest satisfaction.
- Managed room reservations received through direct calls and emails, hotel websites, OTAs, travel agents and other booking channels.
- Supervised reservation executives, allocated responsibilities, trained team members and monitored performance.
- Prepared reports and monitored KPIs covering occupancy, room revenue, booking sources, pickup, cancellations and conversion.
- Resolved booking discrepancies, amendments, cancellations and escalated guest/client issues to maintain service standards.
Assistant Hotel Sales Manager
ACCORPLUS ADVANTAGE MARKETING PVT LTD
Mumbai
09.2024 - 01.2026
- Developed and implemented sales strategies to increase revenue and profitability.
- Led a team in executing effective sales presentations, client interactions and negotiations.
- Conducted training sessions for hotel staff on sales techniques and membership enrolment, enhancing team capability and client conversion.
- Strengthened customer engagement strategies, leading to enhanced sales and membership outcomes.
- Supported team performance through coaching, sales monitoring and effective execution of sales initiatives.
- Generated and analysed weekly, monthly, and quarterly sales reports, providing actionable insights for performance improvement.
Assistant Program Sales Manager
TLC RELATIONSHIP MANAGEMENT PVT LTD
Mumbai
09.2016 - 08.2024
- Managed sales programs for leading five-star hotel clients, delivering customised and cost-effective solutions focused on customer satisfaction and long-term relationships.
- Developed sales strategies enhancing customer engagement, acquisition, and retention.
- Trained and mentored team members on effective selling techniques and sales processes.
- Analysed market trends and customer requirements to identify new business opportunities.
- Managed client relationships and ensured high levels of customer satisfaction and loyalty.
- Prepared and presented sales reports and performance updates, highlighting key trends and insights for senior management.
- Established and nurtured relationships with key clients, contributing to the growth of the existing customer base.
Member Relations Manager
RADIUS HOSPITALITY CONCEPTS PVT LTD
Mumbai
04.2016 - 09.2016
- Managed member servicing activities through telephone interactions, ensuring a high level of member satisfaction.
- Maintained detailed member histories and followed up on issues until resolution.
- Coordinated complimentary room-night calling campaigns to support off-season room utilization.
- Recorded and updated member feedback in CRM/software systems.
- Generated relevant reports and MIS for management review.
- Coordinated with vendors and maintained payment trackers.
- Ensured timely completion of daily administrative activities and DSR/WSR reporting.
- Maintained CRM records and ensured timely updating of member information.
- Prepared monthly salary records for operating units and maintained client invoices.
- Conducted monthly checks and audits of member logs and data accuracy.
- Maintained employee joining trackers and verified employee details.
Assistant Sales Manager
TLC RELATIONSHIP MANAGEMENT PVT LTD
Mumbai
12.2003 - 04.2016
- Managed sales of hotel dining and loyalty memberships while consistently working toward assigned monthly sales targets.
- Identified new sales opportunities and prospective customers through proactive business development and cold calling.
- Developed innovative sales strategies and mechanisms to support achievement of business goals.
- Maintained effective communication with Telemarketing and Customer Support teams to improve sales coordination.
- Prepared invoices, reports, financial statements and MIS using MS Word and Excel.
- Developed and implemented SOPs and monitored adherence to established operating procedures.
- Reviewed workflows, reporting procedures and operating practices to identify areas for improvement.
- Supported office budget and expenditure management while maintaining confidentiality of company and client information.
- Managed team attendance, sales tracking, leave records and monthly payroll preparation.
- Ensured professional grooming and adherence to company policies across the team.
- Maintained strong relationships with hotel clients and supported delivery of customized, cost-effective solutions.
Customer Relations Executive
NEXUS, CONSULTANCY SERVICE FOR TATA INDICOM
Mumbai
01.2002 - 11.2003
- Handled incoming customer calls and provided accurate and timely information based on customer requirements.
- Maintained monthly trackers and prepared customer service reports.
- Supported customer relationship management and issue resolution activities.
Admin Executive
GATI LTD
Vashi, Navi Mumbai
07.2001 - 12.2001
- Entered and maintained daily shipment records in the company system.
- Supported day-to-day administrative and documentation activities.
Education
Diploma - Computer Programming
GNIIT
Mumbai, MH01-2001
S.Y.B.Sc. - Mathematics
Maharashtra State Board of University
Mumbai, MH01-2001
Skills
- Lead generation
- Sales strategies
- Sales reporting
- Client relationship management
- Negotiation skills
- Revenue management
- Market analysis
- Data analysis
- Team building
Certification
Certificate in Cooperative Housing Society Management (CHSM)
Timeline
Assistant Hotel Room Sales Manager
KOHINOOR HOSPITALITY
07.2026 - Current
Reservation Sales Manager
ABSOLUTE HOTEL SERVICES LTD
02.2026 - 06.2026
Assistant Hotel Sales Manager
ACCORPLUS ADVANTAGE MARKETING PVT LTD
09.2024 - 01.2026
Assistant Program Sales Manager
TLC RELATIONSHIP MANAGEMENT PVT LTD
09.2016 - 08.2024
Member Relations Manager
RADIUS HOSPITALITY CONCEPTS PVT LTD
04.2016 - 09.2016
Assistant Sales Manager
TLC RELATIONSHIP MANAGEMENT PVT LTD
12.2003 - 04.2016
Customer Relations Executive
NEXUS, CONSULTANCY SERVICE FOR TATA INDICOM
01.2002 - 11.2003
Admin Executive
GATI LTD
07.2001 - 12.2001
Diploma - Computer Programming
GNIIT
S.Y.B.Sc. - Mathematics
Maharashtra State Board of University