GANESH SINGH
GURGAON
Summary
An experienced and well maintained professional having ample amount of knowledge in different sectors seeking an opportunity in an esteemed organization to use my skills and be able to contribute & to work effectively and efficiently as well as grow with a prestigious organization so as to achieve self-realization and accomplishment of organizational goals and to update myself with new technology and to gain valuable experience of working in an esteemed organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Finance Operations Assistant Manager
Droom Technology
09.2018 - 04.2024
- Plan and implement strategies to improve productivity and efficiency of operations
- Identify and resolve operational issues and escalate to senior management as needed
- Manage day-to-day operations such as resource allocation, scheduling and task delegation
- Monitor and analyze financial data to identify trends and adjust financial forecasts accordingly
- Develop and execute financial plans in alignment with organizational goals and objectives
- Provide regular reports and analysis on operational performance to senior management
- Maintain a culture of high performance, teamwork and continuous improvement.
Lead Business Development
Droom Technology
03.2015 - 09.2018
- Promote the company brand to key dealers, insuring their knowledge current and appropriate
- Generating new business both physically and virtually
- Replying to all client’s inquiries in timely and accurate manner
Snr. Associate
Shopeclues.Com
07.2013 - 03.2015
- Handling pre delivery cases of customers and resolved on mail or call
- Monitor the complaints/queries receives through Mail
- Coordination with respective teams like Fulfillment Operations, Fulfillment Centre, Logistic, Catalog and Business Development for arranging resolution to customers at the earliest
Associate
IQOR BPO (I) PVT LTD.
03.2012 - 06.2013
- Worked in Cash Application process for Ecolab the respected Client
- Received the payments from debtors through Check and apply the all payments on invoices
- Involving in mentoring & training of new associates about the Cash Application involved in the Quality Check of the Department
- Working in banking software’s such as Receivables Edge provided by J.P.Morgan Bank
- Also working in SAP, Mainframe
- Fully conversant with MS Office, Internet & Mail
Customer Support Officer
Avon Beauty (I) PVT LTD.
04.2010 - 02.2012
- Ensure all orders received through emails/Service Delivery Points/Inbound Calls will be process as per Mail Plan Day
- Monitor the complaints/queries receives through Mail and call
- Preparing & implement effective Training plans for every new campaign like updates on Block items/add on offers/rationing
Education
Bachelor of Arts -
Delhi University
01-2009
Senior Secondary -
CBSC Board
01-2006
Secondary -
CBSC Board
01-2004
Skills
- Team building
- Customer service
- Process improvement
- Operational reporting
- Professional and friendly
Certification
- One-year diploma in Computer Application and Programming from F-TEC Computer Institute
Languages
- English
- Hindi
Areas Of Interest
- Playing Outdoor Games
- Traveling
Disclaimer
I am confident of my ability to work in a team. I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Timeline
Finance Operations Assistant Manager
Droom Technology
09.2018 - 04.2024
Lead Business Development
Droom Technology
03.2015 - 09.2018
Snr. Associate
Shopeclues.Com
07.2013 - 03.2015
Associate
IQOR BPO (I) PVT LTD.
03.2012 - 06.2013
Customer Support Officer
Avon Beauty (I) PVT LTD.
04.2010 - 02.2012
Bachelor of Arts -
Delhi University
Senior Secondary -
CBSC Board
Secondary -
CBSC Board
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