Ganesh Vishvanathan
Hosur Tamilnadu
Summary
Experienced Senior Operations and Housekeeping professional with over 20 years in facilities and hospitality management. Maintained high cleanliness standards while managing large teams and utilising advanced cleaning technologies. Led initiatives to enhance guest satisfaction and improve service quality, driving operational efficiency and promoting a culture of excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
SMC Integrated Facilities Management Company
Bangalore
10.2025 - Current
- Developing and implementing operational procedures, service standards, Man power deployment plans and vendor management strategies to ensure efficient service delivery.
- Providing operational oversight for all soft services including housekeeping, pest control, waste management, Landscaping, Pantry services, and office support functions.
- Conducted regular audits, inspections, and performance reviews of service providers, ensuring operational excellence and high service quality standards.
- Conducting audits and performance reviews of soft service providers to ensure compliance with contractual KPIs, service standards, and operational requirements.
- Drove sustainability initiatives, implementing waste segregation, recycling programmes, and environmental compliance measures to enhance resource conservation practices.
- Ensured compliance with Health, Safety, Environment (HSE), hygiene, and statutory requirements across all facility operations.
- Monitoring compliance with company policies, HSE standards, statutory regulations, environmental requirements, and maintaining audit and performance documentation.
- Coordinating with clients, stakeholders, authorities, and internal teams to ensure seamless operations and high levels of customer satisfaction.
- Leading workforce management activities including recruitment support, deployment, training, performance monitoring, and productivity improvement of soft service teams.
- Identifying operational risks, implementing continuous improvement initiatives, and ensuring readiness for emergencies, audits, VIP visits, and special events.
- Reviewed vendor contracts, identified operational risks and service gaps, and coordinated corrective actions and continuous improvement initiatives with stakeholders and service providers to optimise service delivery.
Facilities Supervisor
EngieSolutions
Ras Al Khair
04.2023 - 10.2025
Regional Lead Soft Services
Compass Group (India) Support Services Pvt Ltd
Bengaluru, Karnataka
10.2021 - 03.2023
Executive Housekeeper
Lemon Tree Hotel Electronics City
Bengaluru, Karnataka
02.2020 - 10.2021
Executive Housekeeper
DoubleTree by Hilton
Panjim, Goa
12.2019 - 02.2020
Assistant Housekeeper
Cidade De Goa-IHCL Selections
Panjim, Goa
04.2017 - 12.2019
Assistant Manager Housekeeping
Cidade De Goa-IHCL Selections
Panjim, Goa
01.2013 - 03.2017
Housekeeping Supervisor
IHG Dubai Festival City
Dubai
08.2012 - 01.2013
Housekeeping Supervisor
Hilton Dubai Creek
Dubai
10.2010 - 08.2012
Housekeeping Supervisor
Raintree Hotels India
Chennai, Tamil Nadu
10.2009 - 10.2010
Housekeeping Supervisor/ Dept. Trainer
Trident Hotel, Oberoi Hotels and Resorts
Kochi, Kerala
01.2006 - 09.2009
Training Supervisor (HK)
Ramada Raj Park
Chennai, Tamil Nadu
06.2005 - 12.2005
Education
Bachelor of Business Administration -
Annamalai University
Chidambaram, Tamil Nadu, India06-2007
Master of Tourism Management -
Kamarajer University
Madurai, Tamil Nadu, India05-2007
Diploma In Hotel Management & Catering Technology -
Jenney's Academy of Tourism & Hotel
Tiruchi, Tamil Nadu, India03-2005
Skills
- Business Development
- Customer Service
- Facility operations
- Facility Maintenance
- Health & Safety
- Project management
- Communication
- Team management
- Training programmes
- Service Standards
- Planning & Leadership
Certification
- BICSc-License to Practice
- BICSc-Principles of Health & Safety
- Diploma in Office Automation
- The COSHH Risk Assessor
Languages
English
Advanced
C1
Hindi
Intermediate
B1
Tamil
Proficient
C2
Telugu
Upper Intermediate
B2
Timeline
Senior Operations Manager
SMC Integrated Facilities Management Company
10.2025 - Current
Facilities Supervisor
EngieSolutions
04.2023 - 10.2025
Regional Lead Soft Services
Compass Group (India) Support Services Pvt Ltd
10.2021 - 03.2023
Executive Housekeeper
Lemon Tree Hotel Electronics City
02.2020 - 10.2021
Executive Housekeeper
DoubleTree by Hilton
12.2019 - 02.2020
Assistant Housekeeper
Cidade De Goa-IHCL Selections
04.2017 - 12.2019
Assistant Manager Housekeeping
Cidade De Goa-IHCL Selections
01.2013 - 03.2017
Housekeeping Supervisor
IHG Dubai Festival City
08.2012 - 01.2013
Housekeeping Supervisor
Hilton Dubai Creek
10.2010 - 08.2012
Housekeeping Supervisor
Raintree Hotels India
10.2009 - 10.2010
Housekeeping Supervisor/ Dept. Trainer
Trident Hotel, Oberoi Hotels and Resorts
01.2006 - 09.2009
Training Supervisor (HK)
Ramada Raj Park
06.2005 - 12.2005
Bachelor of Business Administration -
Annamalai University
Master of Tourism Management -
Kamarajer University
Diploma In Hotel Management & Catering Technology -
Jenney's Academy of Tourism & Hotel