GANESH V. MORE
|Operations & Management |
Summary
Aim to work in a challenging work environment where I can utilize my expertise in resolving the problems and advocate my analytical skills towards the growth of the organization.
Overview
14
14
years of professional experience
2011
2011
years of post-secondary education
3
3
Languages
Work History
HDFC LIFE
10.2019 - Current
- Handling the Customer Portal Issues.
- Working collaboratively within an agile, fast paced team to deliver process improvement.
- Participate in activities designed to improve customer satisfaction and business performance.
- Provide support to business development initiatives.
- Manages own time to meet agreed targets; develop plans for short-term work activities in own area. Explains difficult issues and works to establish consensus.
- Test customer problems and log issues to development, working with developers to identify solutions or workarounds
- Alert management to high contact issues, providing assistance with the resolution
- Continuously improve knowledge of technology, including networking, hardware and mobile device management
- Assist in the development and implementation of new or improved service delivery strategies and initiatives.
- Work with development team to create test plans for enhancements and fixes on applications
- Actively participated in all QA and testing activities during UAT and PROD phases.
Banking Operations
IL & FS Securities Services Ltd
12.2015 - 10.2019
- Monitoring Fund Settlement activities with Stock Exchanges
- Co-coordinating with Clearing Centers (BSE, NSE, NCDEX, MCX Derivative Market) issues.
- Handling Queries of Banks Related (RTGS, NEFT RETURNS)
- Experienced in analysis of functional as well as technical issues.
- Daily Cash Market Payin & Payout Operational Process.
- Also involving UAT Testing of Banking Domain Application.
- Status reporting and analyzing impact of change.
- Support of integration of enhancements.
- Managed banking operations for smooth daily transactions, ensuring accuracy and compliance with regulations.
- Ensured seamless banking operations by effectively coordinating with other departments to address any issues related to cash management and customer service.
- Collaborated with team members to ensure smooth front-end operations and achieve overall store goals consistently.
- Conducted internal audits to identify areas of improvement in financial controls and operations.
Systems Engineer
Intellect Design Arena Ltd (Polaris Financial Technology Ltd)
02.2012 - 12.2015
- PROJECT 01: Reserve Bank of India (RBI), Mumbai (CORE BANKING SYSTEM)
- PROJECT 02: National Bank of Agriculture and Rural Development (NABARD), BKC Mumbai
- Handling RTGS (outward)/NEFT (Inward & Outward)
- Responsible to reconcile NEFT A/c.
- Reporting of Total Inward & outward flow after every batch.
- Doing Batch wise reconciliation after every batch received from RBI.
- Handling Query of Recall & Duplication from another Bank.
- Doing EOD entries After RBI cut-off.
- Co-ordinate with branches for queries.
- Follow up with technology for applications like SFMS.
- Contributed towards continuous improvement initiatives aimed at streamlining internal processes and enhancing overall service delivery quality.
- Designed high availability strategies to minimize downtime during critical systems outages or disasters recovery scenarios.
- Conducted end-user reviews for modified and new systems.
Education
Graduated -
Mumbai University
Executive MBA - undefined
ITM University
Skills
Technical & Functional Skills #Process Improvement & Optimization #UAT Testing & System Enhancements #Production Issue Tracking & Analysis #Dashboard Creation & Reporting (MIS) #SLA & TAT Management #Root Cause Analysis & Preventive Actions
Soft Skills #Analytical Thinking #Communication & Collaboration #Time Management #Agility in Fast-paced Environments #Attention to Detail #Adaptability & Continuous Learning
Accomplishments
- Operations Champion League 2023–24
- Recognized among the Top 25 in HUB Operations for exceptional process knowledge and operational excellence.
- Delivery Beyond BAU – FY 2023–24
- Successfully contributed to reducing customer queries to single digits , showcasing strong problem-solving and process improvement capabilities.
- Exceptional KPI Performance – 2024–25
- Delivered consistent and exceptional performance across all key performance indicators, contributing significantly to business targets.
- CX Champion Award – 2024–25
- Awarded for delivering outstanding customer experiences , demonstrating a strong customer-first mindset and impactful service delivery.
Key Achievements
PERSONAL INFORMATION
- Name: GANESH V MORE
- Date of Birth: 31/07/1987
- Languages Known: English, Hindi and Marathi
- Marital Status: Married
- Address: A-3 2nd floor, Sun-Shine Prasad CHS, Khadak pada Circle, Highway Road, Kalyan West, 421301, Thane District, Mumbai.
Disclaimer
I do hereby declare that the particulars of information and facts stated here in above are true, correct and complete to the best of my knowledge and belief. Date:- Place: Mumbai Ganesh V More.
Timeline
HDFC LIFE
10.2019 - Current
Banking Operations
IL & FS Securities Services Ltd
12.2015 - 10.2019
Systems Engineer
Intellect Design Arena Ltd (Polaris Financial Technology Ltd)
02.2012 - 12.2015
Executive MBA - undefined
ITM University
Graduated -
Mumbai University