Ganeshram Sivakumar

• Troubleshooting and resolving issues in the environment of switching and routing, while ensuring supportability and redundancy.

• IOS upgrade operations on active devices belonging to the client, in compliance with service level agreements.

• Managing Palo Alto Firewall issues and resolving them; ensuring adherence to service planning and service levelexpectations.

• Policy creation and editing according to the client's

requirements in Palo Alto, demonstrating a strong initiative in systems design.

• Performed troubleshooting and configuration efficiently using the automated tool, NetBrain.

• Performed troubleshooting and handling of Cisco SD-Wan, and Silver Peak SD-Wan.

• Effectively managed and handled issues on Cisco Meraki access point and security appliance, aligning with overall service improvement strategies.

• Handled and performed troubleshooting on the Cisco WLC

series, and Aironet AP series.

• Beginner level of expertise in Cisco ACI.

• Effectively managed and handled issues on the Panorama, contributing to shared service efforts.

• Monitoring Serial and DSL links and switch ports through HP

Service Manager Console, ensuring governance over network performance.

• Monitoring all the network equipment using HP Open View

browser, providing proactive service improvementrecommendations.

• Raising Tickets through HP Service Manager Tool to track and resolve issues.

• Network fault and performance reporting systemsdeployments using HP Service Manager Tool, focusing on supportability.

• Tools Handled - HP NNM, HP Service Manager

• Maintain PCs and Laptops and coordinate with Vendor for procurementand support.