Ganesh Ravichandran
Chennai
Summary
Highly experienced Program Manager with 8 years of expertise, certified scrum master, and a proven track record of delivering results. Skilled in developing innovative strategies and capitalizing on dynamic market conditions to drive business success. Strong in strategic planning and clear communication, with an adaptable approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Program Manager
Amazon
Chennai
09.2024 - Current
- Directed cross-functional teams to deliver large-scale projects on time. Defined project scope, goals, and deliverables to align with business objectives.
- Developed comprehensive project plans, timelines, and resource allocation strategies. Monitored progress and adjusted plans as needed to meet key milestones.
- Acted as the primary point of contact for stakeholders, ensuring effective communication and alignment of expectations. Regularly presented project updates to senior management.
- Proactively identified risks and implemented mitigation strategies, ensuring projects stayed on track.
- Managed cross-functional teams within the organization, optimizing resource utilization and productivity.
- Established KPIs and conducted performance reviews, leading to continuous improvement and operational excellence.
Process Lead- Benchmarking
Amazon
Chennai
10.2021 - 08.2024
- Led process improvement initiatives to enhance operational efficiency, reduce bottlenecks, and improve overall productivity.
- Supervised a team of 8 employees, ensuring smooth execution of daily operations and adherence to standard operating procedures (SOPs).
- Tracked team performance against KPIs, provided regular feedback, and implemented corrective actions to meet performance targets.
- Ensured all processes met quality standards and compliance requirements, conducting routine audits and identifying areas for improvement.
- Trained new team members on processes, tools, and company policies, contributing to skill development and operational consistency.
Quality Specialist
Amazon
Chennai
07.2020 - 09.2021
- Conducted internal audits to ensure compliance with quality standards and procedures.
- Analyzed customer complaints, identified root causes, and implemented corrective action plans.
- Ticket management (meeting SLAs and responding/resolving tickets).
Quality Analyst
Amazon
Chennai
04.2019 - 06.2020
- Meets and/or exceeds productivity and accuracy targets for assigned audit/quality processes.
- Drive process/system improvements based on ongoing trends/gaps identified.
- Execute on assigned project components of specific audit processes.
Process Associate
Amazon
Chennai
10.2016 - 03.2019
- Analyze the competitor brands and products to identify market trends and implement changes to the process guidelines to improve the team's metrics.
- Identified key areas that could be enriched, provided process guidelines to improve team's metrics, and implemented successful process improvements.
- Meets and/or exceeds the set productivity and accuracy targets.
Education
Bachelor of Science - Mechanical Engineering
Anna University
Chennai05-2015
HSC - Computer Science
St. Joseph's Matriculation Higher Secondary School
Poonamallee- Chennai05-2011
Skills
- Leadership and Strategic planning
- Stakeholder management
- Program management
- Agile Methodology & Scrum Framework
- Data Analytics using Excel & SQL
- Public Speaking
- Employee engagement
- Risk management
Certification
- Certified Scrum Master-[CSM],Scrum Alliance [12/2023 – 12/2025]
- Tableau Certified, Jobaaj Learning
Timeline
Program Manager
Amazon
09.2024 - Current
Process Lead- Benchmarking
Amazon
10.2021 - 08.2024
Quality Specialist
Amazon
07.2020 - 09.2021
Quality Analyst
Amazon
04.2019 - 06.2020
Process Associate
Amazon
10.2016 - 03.2019
Bachelor of Science - Mechanical Engineering
Anna University
HSC - Computer Science
St. Joseph's Matriculation Higher Secondary School