Ganga Singh
New Delhi
Summary
Highly skilled Relationship Manager with solid background in managing client relationships, resolving complex issues and promoting product growth. Strengths include robust interpersonal skills, strategic planning abilities, and aptitude for fostering positive rapport among staff and clients. In prior roles, significantly improved customer satisfaction ratings through exceptional service delivery while consistently achieving business objectives.
Overview
8
8
years of professional experience
Work History
Relationship Manager
OYO ROOMS
New Delhi
08.2023 - 02.2024
- Build healthy relationships with hotel owners
- Deliver good hotel owner and customer experience
- Act as a point of contact for hotel owners for operations support & escalations
- Help hotel owners to manage their portfolio network, improve revenue performance, solve issues, retain them, drive customer experience
- Handle hotel owner and customer escalations
- Ensuring occupancy (URNs) month on month
- Pay at Hotel (PAH) realization
- Ensuring daily availability of Sellable rooms (DSRN)
Senior Store Manager
Airtel store
New Delhi
03.2021 - 07.2023
- Managed B2B, SME key account matters, including solving issues, updating on project milestones, attending meetings, and managing other communications.
- Motivated and supervised staff to ensure productivity and customer satisfaction.
- Maintained accurate records of all daily transactions including sales receipts, discounts, returns.
- Ensured compliance with company policies and procedures regarding safety, security, cash handling.
- Developed strategies for increasing store sales, improving operational efficiency, and reducing costs.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
Customer Relationship Officer
Airtel store
New Delhi
01.2018 - 03.2021
- Providing front-end solutions for customer queries.
- Resolve customers' queries through CRM software.
- Handling B2B accounts and providing 100% resolution.
- B2B bulk connections by selling new/MNP postpaid numbers.
- Responsibilities to sell postpaid numbers to individuals and corporate.
- Providing solutions to customer escalations by coordinating with the backend team.
- Responsibilities to visit customer office for demonstrating the benefits for Better Sales.
In Shop Demonstrator
BOSE CORPORATION LTD
New Delhi
01.2016 - 12.2017
- Demonstrated product features and benefits to potential customers.
- Explained technical aspects of products to customers in a clear and concise manner.
- Developed marketing strategies for product demonstrations.
- Provided customer service and answered customer questions about the products being demonstrated.
- Organized promotional events, including setting up displays and arranging audio-visual equipment.
- Managed inventory of demonstration materials and supplies, ensuring they were always stocked and ready for use at events or shows.
- Maintained records of sales figures and feedback from customers after product demonstrations.
Education
B.A. - Programme
Swami Vivekanand Subharti University
Meerut, UP01.2018
12th Grade -
Sarvodaya Vidyalaya
Delhi01.2011
10th Grade -
Sarvodaya Vidyalaya
Delhi01.2009
Skills
- Solution management
- Customer service
- Team management
- Relationship review process
- Product Recommendations
- Excellent Communication
- Account Management
- Sales reporting
- Relationship building and management
Hobbies and Interests
- Tracking
- Sightseeing
- Bike Riding
- Making Beats Using FL Studio
Awards
- Best Employee of the Month in 2015
- The Best Sales Demonstrator in 2016
Domains
- RETAIL
- CELLPHONE INDUSTRY
- BANKING
- TELECOM / ISP / ILL
- CORPORATE SALES
- HOTELS & HOSPITALITY
- B2B / B2C
language
Punjabi
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Timeline
Relationship Manager
OYO ROOMS
08.2023 - 02.2024
Senior Store Manager
Airtel store
03.2021 - 07.2023
Customer Relationship Officer
Airtel store
01.2018 - 03.2021
In Shop Demonstrator
BOSE CORPORATION LTD
01.2016 - 12.2017
B.A. - Programme
Swami Vivekanand Subharti University
12th Grade -
Sarvodaya Vidyalaya
10th Grade -
Sarvodaya Vidyalaya
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