Gangadhar K.
Hindupur
Summary
Over 10.4 years of rich & qualitative experience in the retail FMCG industry. Planning, supervising & managing the entire operations. Designed and implemented activities to maintain inventory accuracy and LMD operations which includes 3PL management. A consistent performer with a proven track record of increasing revenues and streamlining workflow. Developing and implementing procedures, control systems for maintaining quality & hygiene quality standards for streamlining processes and generating cost savings in operations in store. In depth knowledge of actual store operation and inventory management helping trouble shoot client issues. Strong team leader/player training guiding & motivating teams of professional towards maximum productivity with exceptional consensus building negotiation and interpersonal skills analytical and comprehensive problem detection/solving problem.
Overview
11
11
years of professional experience
Work History
Area manager
Innovative retail concept private limited (Big Basket)
10.2025 - Current
- Key Responsibilities of an Area Manager:
- Operations Oversight
- Handly with 8000 sq and 25000 skus .
- Man power handly with 200 to 250 .
- Monitor daily operations at multiple sites or branches.
- Ensure compliance with company policies, health and safety
- regulations, and industry standards.
- Team Leadership & Development
- Recruit, train, and support store or unit managers.
- Conduct performance evaluations and offer coaching or disciplinary action when necessary.
- Motivate teams to achieve targets and maintain morale.
- Sales & Revenue Growth
- Drive sales performance across the area.
- Analyse sales reports, identify trends, and implement strategies to increase revenue.
- Set and monitor area sales targets.
- Customer Experience
- Ensure high standards of customer service across all locations.
- Handle escalated customer issues that cannot be resolved at the local level.
- Budgeting & Cost Control
- Prepare and manage budgets for the area.
- Control operational costs and maximize profitability.
- Reporting & Analysis
- Generate and present regular performance reports to senior management.
- Use data to make informed decisions and improve area performance.
- Strategy Implementation
- Roll out new initiatives and ensure alignment with company goals.
- Adapt corporate strategies to suit local markets.
- Compliance & Risk Management
- Ensure that each site complies with legal and company regulations.
- Manage risks and resolve issues promptly.
- (Training) 5 Stores in Bellandur belt (10 CR business Handle)
Store manager
Innovative retail concept private limited (Big Basket)
10.2021 - 10.2025
- ROLES AND RESPONSIBILITIES
- Maintained warehouse 8000 skus with 5000 sq capacity inventory, stock inward, tracking GRN to close within TAT to maintain maximum sku availability to customers.
- Close monitoring on reverse logistics to ensure healthy inventory and good quality products should reach customer.
- Worked and implemented planogram above 95% as per the warehouse layout and demands to support picking of articles with less time to get best efficiency.
- Designed and implemented best practices to keep write off under targets and to reduce inhouse shrinkages.
- Handling best delivery part in company & make sure customers get orders on time as per schedule.
- SLA Management to Ensure customer satisfaction, process compliance and system updates.
- Maintain and improve overall operational and departmental efficiency.
- Plan, Execute, Analyse and Improve last mile operations to achieve required productivity and CPS (Cost per shipment) targets.
- Responsible for the overall warehouse P&L.
- Managing escalations and crisis with exceptional problem solving
- Responsible for operational cash and accounts within the fulfilment centre and ensure accurate reconciliation.
- Setting internal targets and provide support to drive the same to reach the overall organizational targets.
- Indiranagar-20K
Hub Manager
Innovative retail concept private limited
10.2019 - 01.2021
- ROLES AND RESPONSIBILITIES
- Ensure good performance on timely deliveries, pick-ups, process compliance and system updates.
- Maintain and improve the operational and departmental efficiency.
- Managing escalations and crisis with exceptional problem solving.
- Directly responsible for all LMD (last mile delivery) and customer satisfaction by ensuring all team are performing at satisfactory level.
- We are managing transporting also vehicle on time report and dispatches.
- Monthly wise transporting bills cross check and approve the bills.
- Preparing weekly roster and conduct meeting and guide the team.
- Daily wise we are assigning task to team fulfil the gap.
- Daily wise track the customer complaints and take action plan.
- Monthly wise conduct the R&R program (reward and recognition) motive the team get the best result.
- Track the customer returns and cancel orders, pick up orders maintain the data.
- Fixed Assets need to maintain registers guidance to the security.
- Hiring and training ground level team.
- Huddle happen bikers on daily wise brief them regarding grooming and standard and time sense.
- We are handling 100 bikers and 50 Van delivery Executives then G1 10 members.
- Monthly wise we conduct audit at our store and get the good numbers.
- We are focus on customer good feedback and improve the process.
- Weekly wise take review with our staff set a internal target and provide support to drive the same.
- Everyone focuses on Matrix aggressively and do the well.
- Plan, Execute, Analyse and Improve last mile operations to achieve required productivity and CPS (Cost per shipment) targets.
- Stock management while receive stock from MDC we are cross check and dispatch the vehicle.
- If any stock missing (shortage) inform to MDC get the approval do the PRN.
- Annalise order volumes and other available information to ensure uniform allocation of load to team lead & capacity planning for staffing
- City 1
Operation Controller
Innovative retail concept private limited
10.2017 - 10.2019
- ROLES AND RESPONSIBILITIES
- Resolving Store related issues and ensured that all Orders are Dispatched in given TAT.
- Since Hyper local exists for Quick delivery (90 Min) ensuring all processes are operated quickly.
- Ensuring Fresh Fruits and Vegetables, Dairy and Meat products are maintained in Inventory and delivered same to Customer in Quick time period.
- Plan Weekly roster conduct huddle and inform them regarding roster plans.
- Assigning the routes and as well Bikers
- Follow with team need to delivery on time as per customer schedule time.
- Focus on customer complaints as per our target we are in below.
- Monitoring closely on escalations and worked with concern team resolve the issues immediately.
- Monitoring on crate QC process with final crates dispatched.
- Annalise order volumes and other available information to ensure uniform allocation of load to team lead & capacity planning for staffing.
- Fixed Assets need to maintain registers.
- Building strong relationships with external and internal stakeholders to minimize inefficiencies.
- Good bounding with vehicle vendor timely arranges the vehicle.
- Maintain the daily wise data orders and sales details.
Stockeeper
Innovative retail concept private limited
07.2015 - 10.2017
- ROLES AND RESPONSIBILITIES
- Stock Management
- Ensure customer returns & pickup orders
- Stock Receiving.
- Inspect delivers for discrepancy or damage
- Rotate stock and dispose of surplus and expired quantities
- Coordinate and handle freight and movement of equipment
- Keep and organised allocation of inventory placed in warehouse and store
- Cross-verify the monthly report at the end of each month
- Ensure proper completion of documentation to place an order and make a purchase
- Generate a material received report timely
- Ensure storage of goods follow the first in first out (FIFO) method
- Report damaged inventories for record keeping and reimbursement
Education
B com - Computers
SK University
01.2015
P.U.C - undefined
Sapthagiri junior college
01.2014
SSLC - undefined
New little Flower English Medium School
01.2012
Skills
Quick learner, Task oriented, Eager to learn
Analytical: Strong ability to gather, analyse and present data in an effective and efficient manner
Time Management Skills: Able to comply job allocated within time availability
PERSONNEL DETAILS
Languages Known: English, Kannada, Hindi and Telugu.
Accomplishments
- Two times awarded as Best Operation controller for following SOP.
SINGLE POINT OF CONTACT
- Communicate clear instructions to team members and managers for the effective operations
- Making decisions on various challenging issues that arise on daily basis.
- Provide training that team members need at all the corners.
- Preparing day to day MIS reports and monthly reports.
- Handling PNL and Warehouse costing.
- We managed 8000 sq with 25000 skus and good inventory accuracy .
- Manpower handling 200 to 2500 Member.
Timeline
Area manager
Innovative retail concept private limited (Big Basket)
10.2025 - Current
Store manager
Innovative retail concept private limited (Big Basket)
10.2021 - 10.2025
Hub Manager
Innovative retail concept private limited
10.2019 - 01.2021
Operation Controller
Innovative retail concept private limited
10.2017 - 10.2019
Stockeeper
Innovative retail concept private limited
07.2015 - 10.2017
B com - Computers
SK University
P.U.C - undefined
Sapthagiri junior college
SSLC - undefined
New little Flower English Medium School