V Gangadurai
Chennai
Summary
Dedicated and accomplished Hospital Operations with over 10 years of experience in healthcare management, strategic planning, and operational optimization. Proven track record of leading multidisciplinary teams to achieve organizational goals while ensuring the highest standards of patient care and safety. Intelligent Quality Manager with talents in monitoring production quality and improving productivity. Deep understanding of the tools and concepts that go into quality management. Flexible, reliable, and ensure standards meet expectations and legal compliance. Impactful quality manager with natural talents in process improvement, cost management and quality control. Safety-focused and forward-thinking with excellent time management and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Operation Cum Quality Manager
PROMED HOSPITAL
Chennai
11.2018 - Current
- Handling Operations Activity
- Developed marketing plans for new programs or services offered by the hospital.
- Provided leadership to ensure that all stakeholders were kept informed about changes in the healthcare industry that could affect their operations or bottom line results.
- Resolved customer complaints in a timely manner while maintaining high levels of customer service.
- Managed daily operations of the hospital, including staffing, scheduling, and resource allocation.
- Coordinated communication between physicians, staff members, patients, families, government agencies and insurance companies.
- Analyzed data related to patient care costs and utilization rates to recommend cost containment strategies.
- Monitored patient care quality and safety standards in accordance with Joint Commission guidelines.
- Developed and maintained a comprehensive budget for hospital operations.
- Facilitated meetings between senior leadership team members to discuss issues related to hospital operations.
- Established short-term and long-term goals to improve overall efficiency of hospital operations.
- Implemented policies to ensure compliance with applicable laws and regulations.
- Negotiated contracts with vendors for supplies, equipment and services needed by the hospital.
- Collaborated with other healthcare organizations on initiatives that support population health management efforts.
- Reviewed billing codes used by providers to maximize reimbursement from insurers.
- Ensured that information technology systems are up-to-date with current security protocols.
- Conducted regular reviews of employee benefit packages to ensure competitive offerings.
- Performed financial analysis of hospital services to identify areas for improvement.
- Directed and coordinated activities of departments such as medical records, business office, and admissions.
- Recruited, trained, evaluated, and supervised departmental personnel.
- Created reports on operational performance metrics such as revenue cycle management data and patient satisfaction scores.
- Satisfied customer queries over phone and email to maintain positive patient-provider relationships.
- Maintained database of personnel activities with digital record-management systems.
- Implemented policies and procedures to achieve financial goals while meeting patient and associate expectations.
- Chaired staff meetings, providing status updates on key activities to clinical management.
- Distributed patient satisfaction surveys to address patient concerns, issues and grievances.
- Conducted public relations activities on behalf of facility to promote medical services.
- Prepared informative manuals and training guides to assist with successful management of healthcare system.
- Monitored and maintained supply of medical equipment, tools and accessories.
- Facilitated consistency in delivery and quality of services by hiring and supervising top-notch employees.
- Facilitated necessary changes to policies or procedures to improve operations.
- Responded proactively to concerns and questions by acting on patient feedback.
- Assisted with budgetary development by providing in-depth analysis of current and potential future expenses.
- Inspected facilities and recommended building or equipment modifications to comply with access, safety and sanitation regulations.
- Monitored department budget to prepare accurate reports about findings.
- Improved financial effectiveness by informing and advising board members of current trends, issues and activities.
- Developed and maintained computerized record management systems to store and process data.
- Explained policies, procedures and services to patients.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Kept informed of advances in medicine and computerized diagnostic and treatment equipment.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Maintained records management system to process personnel information and produce reports.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Updated procedures necessary for compounding, mixing, packaging, and labeling medications.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Reviewed non-contracted instrumentation for spine surgeries and initiated vendor contract evaluations in conjunction with operations staff and orthopedic spine and neurological spine specialists.
- Recruited, hired and trained new medical and facility staff.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Conducted training sessions for employees on quality assurance processes, techniques and tools.
- Ensured effective implementation of corrective actions to resolve any identified issues or discrepancies in a timely manner.
- Maintained records related to product inspections, tests, calibrations and other quality control activities in accordance with applicable regulations.
- Analyzed customer feedback data to identify potential areas of improvement within the product life cycle process.
- Collaborated with cross-functional teams in the development of new products and processes to ensure high levels of quality are maintained throughout the design phase.
- Assisted with supplier evaluation activities including vendor selection based on criteria such as cost effectiveness, delivery times.
- Monitored product performance against customer specifications and standards, ensuring that all products met the required standards.
- Developed and implemented quality assurance processes to ensure product compliance with customer requirements.
- Prepared reports summarizing findings from inspections, tests, investigations and other QA activities for senior management review.
- Developed and implemented quality management systems to ensure compliance with customer requirements.
- Performed internal audits of production processes to identify areas of improvement and non-conformities.
- Identified root causes for defects by analyzing statistical data from test results, customer feedback and other sources.
- Established procedures for inspection and testing of incoming raw materials, components and finished products prior to shipment.
- Developed SOPs outlining quality control policies and procedures.
- Reviewed engineering change requests to ensure conformity with established quality standards.
- Provided leadership in developing best practices for continuous improvement initiatives across all departments.
- Investigated customer complaints regarding product quality issues and developed strategies for resolution.
- Oversaw supplier quality performance, conducting audits and assessments to maintain high-quality supply chain.
- Created KPIs related to process performance metrics such as defect rate, scrap rate.
- Oversaw study of problems in production lines and creation of new products or procedures to alleviate impediments to optimal production or profits.
- Conducted training sessions for staff on quality principles, tools, and techniques to foster a quality-centric culture.
- Negotiated quality agreements with suppliers and customers to clarify expectations and responsibilities.
- Coordinated product recalls and managed the communication with regulatory authorities and customers.
- Reviewed and approved product specifications, ensuring they met both external and internal quality standards.
- Fostered a team-oriented environment, encouraging collaboration and knowledge sharing among quality and production staff.
- Coordinated with cross-functional teams to ensure product compliance with quality standards and customer requirements.
- Collaborated with customers to develop quality control criteria for products based on customer needs and intended product applications.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Analyzed business performance data and forecasted business results for upper management.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Produced thorough, accurate and timely reports of project activities.
- Proposed or approved modifications to project plans.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Assigned work and monitored performance of project personnel.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Created and managed budgets for travel, training, and team-building activities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Established quality KPIs and reported on performance to senior management, highlighting achievements and areas for improvement.
- Monitored changes in quality regulations and standards, updating company practices to maintain compliance.
- Managed internal audit program, identifying non-conformances and leading corrective action plans.
- Trained and developed employees in effort to contribute to overall professional growth.
- Managed company onboarding processes, interviewing, and selecting new quality assurance personnel.
- Spearheaded creation and implementation of work instructions and procedures.
- Developed and maintained quality documentation, including quality manuals, procedures, and records.
- Managed team of technicians and inspectors to ensure adherence to product requirements.
- Reviewed standard operating procedures or quality assurance manuals to refine production processes or update for conformity to new regulations or policies.
- Monitored execution of testing activities, directing supervisors, inspectors, and floor workers according to testing specifications to gather accurate, useful data.
- Created and wrote manuals on production processes for new production lines, adapting standard operating procedures to consistently achieve order specifications.
- Decided which products were defective and which ones were right.
- Ensured compliance with environmental, health, and safety regulations, minimizing risks and promoting a safe workplace.
- Led the selection and implementation of quality management software to streamline processes and enhance traceability.
- Facilitated root cause analysis and implemented preventive measures to reduce product defects and improve quality.
- Analyzed quality data and metrics to identify trends, drive improvements, and support decision-making processes.
- Managed customer complaints, ensuring timely resolution and implementing changes to prevent recurrence.
- Delivered reports on quality control metrics to internal departments for analysis as well as to outside vendors and contractors for consideration in new contracts.
- Maintained records of all transactions related to the purchase and sale of policies.
- Established relationships with third party vendors who provide specialized services such as actuarial or legal support.
- Investigated cases involving potential fraud or misrepresentation by customers when filing claims.
- Managed the claims process, including reviewing, negotiating and settling claims.
- Performed regular analysis of loss data to identify areas where additional coverage may be needed.
- Monitored industry trends related to insurance products and services, providing feedback on new opportunities or threats.
- Trained staff on proper procedures for handling customer inquiries about their insurance policies.
- Created reports for senior management on the performance of the insurance portfolio.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
LAB Manager Cum Front Office Manager & Corporate Coordinator
VITAMED MULTI SPECIALITY CLINNIC
Chennai
11.2011 - 12.2017
- Handling Operations Activity
- Ensured that all regulatory standards were met during laboratory operations.
- Conducted quality control checks on samples for accuracy and precision.
- Ordered supplies to maintain sufficient inventory levels in the lab.
- Investigated customer complaints related to product quality or performance issues.
- Directed research activities in support of company goals and objectives.
- Monitored environmental conditions within the lab facility for optimal performance.
- Developed standard operating procedures for safe lab practices.
- Evaluated test results and determined appropriate corrective action when needed.
- Assisted with troubleshooting instrumentation problems as necessary.
- Documented changes or modifications made to laboratory procedures and instruments.
- Oversaw the day-to-day operations of the lab, including staffing and scheduling of personnel.
- Coordinated external contract services related to laboratory sample analysis.
- Managed and maintained laboratory equipment, including calibrations, repairs, and preventative maintenance.
- Maintained records of all test methods used in the laboratory environment.
- Performed routine maintenance on lab equipment to ensure proper functioning.
- Created reports summarizing experimental results for management review.
- Reviewed analytical data from experiments to ensure accuracy and reliability of results.
- Oversaw subject preparation for experiments and maintained strict safety standards.
- Maintained compliance with laboratory, company and legal regulations.
- Supervised cleaning and maintenance of laboratory equipment to prevent errors and breakdowns.
- Defined priorities, delegated tasks and planned workflow for laboratory personnel.
- Established and managed quality control program covering laboratory activities.
- Managed equipment, building areas, and inventory to keep facility running at peak levels.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Delegated work to staff, setting priorities and goals.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented effective strategies to improve customer loyalty programs and enhance sales opportunities.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Coordinated with other departments to ensure smooth running of the entire hospital operation.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Coordinated with other departments to ensure smooth running of the entire hospital operation.
LAB- Technician
Ehrlich Laboratory
Chennai
11.2006 - 12.2011
- Lab APC -Centre Head
- Calibrated laboratory instruments according to manufacturer's specifications.
- Troubleshot instrument malfunctions and made necessary repairs.
- Collected specimens from patients for testing in the laboratory setting.
- Maintained accurate inventory records of all chemicals used in experiments or stored in the lab.
- Conducted daily laboratory maintenance, including cleaning and organizing.
- Recorded data from experiments into detailed lab reports for review by supervisors.
- Analyzed results of tests using statistical methods to determine accuracy of results.
- Provided technical guidance and training to new lab technicians.
- Performed regular inspections on all equipment to ensure proper functioning.
- Ordered supplies for the laboratory as needed.
- Monitored and maintained laboratory equipment such as pipettes, centrifuges, and microscopes.
- Prepared samples for analysis by weighing, filtering, or diluting them as needed.
Education
MBA - HR
Alagappa University
Karaikudi01.2014
BBA -
Alagappa University
Karaikudi01.2009
DMLT -
Apollo Institute of Paramedical Science
01.2006
High School Diploma -
Government Higher Secondary School
Panaiyapuram05-2005
High School Diploma -
Government High School
V.Pagandai05-2003
Skills
- Healthcare Management
- Strategic Planning
- Operations Management
- Team Leadership
- Budgeting and Financial Management
- Quality Improvement
- Regulatory Compliance
- Interpersonal Communication
- Problem-Solving
- Technological Proficiency
- Adaptability
- Change Management
- Patient centric Approach
- Physician and Referral Relationship Management
- Healthcare content Development
- Community Engagement
- Patient Experience Enhancement
- Crisis Communication
- Healthcare Analytics
- Collaboration with clinical teams
- Internal Auditing
- Technical Expertise:
- Microsoft Office (word, Excel, PowerPoint)
- ERP : 7years work experience with MOCDOC software
- 2year work experience with DrHMS software
- Backbone Software
- Claims Management
- Insurance rate assessment
- Problem-solving abilities
- Time management abilities
- Excellent Communication
- Technical knowledge
- Records Management
- Audit Coordination
- Innovation Skills
- Operational Reporting
- Data Analysis
- Work Planning
- Client Needs Assessment
- Financial Resource Management
- Customer Service
- Quality Assurance
Personal Details
Father’s Name : P Velu
Age & Date of Birth : 37
Gender : Male
Languages
Timeline
Operation Cum Quality Manager
PROMED HOSPITAL
11.2018 - Current
LAB Manager Cum Front Office Manager & Corporate Coordinator
VITAMED MULTI SPECIALITY CLINNIC
11.2011 - 12.2017
LAB- Technician
Ehrlich Laboratory
11.2006 - 12.2011
MBA - HR
Alagappa University
BBA -
Alagappa University
DMLT -
Apollo Institute of Paramedical Science
High School Diploma -
Government Higher Secondary School
High School Diploma -
Government High School