Gani Tuba
Delhi
Summary
Dynamic professional with a proven track record at GlobalLogic Technologies, excelling in data analysis and content moderation. Skilled in root cause analysis and customer insights, I effectively resolved complex issues and enhanced data integrity. Adept at delivering technical support, I thrive in fast-paced environments, ensuring customer satisfaction and compliance.
Overview
4
4
years of professional experience
Work History
Content Moderator
GlobalLogic Technologies Private Ltd. (A Hitachi Group Company)
Gurugram
11.2022 - 06.2025
- Worked on a Google project where I analyzed, cleaned, and processed the large Google raw data using the tool Crowd Compute.
- Identified needs of customers promptly and efficiently.
- Identify, analyze, and interpret trends or patterns in complex data sets.
- Performed data collection and analysis by handling customer data, and creating structural data to make the data more meaningful.
- Problem resolution using the RCA (Root Cause Analysis) technique.
- Reviewed content for compliance with internal policies and procedures.
Technical Support Engineer
HCL Technologies
Noida
10.2021 - 10.2022
- Provided technical support for hardware and software issues in diverse environments.
- Diagnosed and resolved customer inquiries through various communication channels.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
- Provided remote assistance to end-users when needed.
Education
B.Tech - Civil Engineering
Allen House Institute of Technology
Kanpur08-2021
Skills
- Data analysis and interpretation
- Content review
- Root cause analysis
- Customer insights
- Technical support
- Customer relations
Accomplishments
- Received the R&R Excellence Award as the Alpha Player (2023-2024) for being the slayers of deadlines and doing the best
- Awarded the Spot Award for being an outperformer and achieving the highest proficiency
Languages
English
First Language
Hindi
Intermediate (B1)
B1
Timeline
Content Moderator
GlobalLogic Technologies Private Ltd. (A Hitachi Group Company)
11.2022 - 06.2025
Technical Support Engineer
HCL Technologies
10.2021 - 10.2022
B.Tech - Civil Engineering
Allen House Institute of Technology
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