Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative
Shailesh Garg

Shailesh Garg

Product Analyst and Tech Support engineer
Karauli

Summary

With over 2.5 years of experience as a committed Data Analyst and meticulous Press Operations specialist, I offer a strong skill set. Proficient in data analysis, I excel in dynamic settings that demand precision and problem-solving abilities. My dedication to achieving outcomes and ongoing professional development underscores my passion for contributing meaningfully to any team.

Overview

5
5
years of professional experience

Work History

Product &Tech Support Analyst

Wiom
Gurgaon
10.2023 - Current
  • Utilized data analytics tools to extract insights from user behavior, product usage, and performance metrics, identifying patterns, trends, and improvement areas.
  • Collaborated with cross-functional teams to prioritize issues for inclusion in sprints, ensuring efficient resolution.
  • Presented data-driven recommendations to stakeholders, aiding decision-making processes.
  • Managed database systems to track and analyze operational data.
  • Conducted thorough Root Cause Analysis (RCA) for issues, even with corrupted data, simplifying decision-making for stakeholders.
  • Achieved timely resolution within SLA for product or tech-related issues as a dedicated Product Support Engineer.

Data Analyst & Press Operations Expert

Caparo Engineering India Limited
Bhiwadi
07.2019 - 05.2021
  • Collaborated with internal and external supply chains to ensure smooth operations and material flow, resulting in on-time product delivery to customers
  • Reviewed and submitted techno-commercial budgetary from supplier and customer ends, optimizing costs and ensuring value for money
  • Participated in development of new part for TATA Motors (TIAGO Model) from RFQ to delivery, ensuring successful launch and production
  • Analyzed and reported on various marketing activities, contributing to business growth
  • Reviewed press and automation proposals from vendors for procurement decisions, ensuring quality and value
  • Calculated manpower requirements for processes by time-motion analysis, resulting in increased efficiency and cost savings
  • Single-handedly managed MRP run from SAP with proper updating, ensuring accurate material planning and procurement
  • Managed documentation for customer audits, ensuring compliance with customer requirements and standards.

Education

B.Tech - Mechanical Engineering

NIT Kurukshetra
Kurukshetra, India
04.2001 -

Skills

SAP MM and SAP PP Module

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Accomplishments

  • Got a Achieved the Rising Rockstar award within 2.5 months of joining the company.
  • 6-Sigma Yellow Belt Certification
  • Cost-saving up to 50k/month by maintaining a power factor of up to 0.98
  • Convener at Techspardha'19, the annual techno-managerial festival of college affiliated to Vigyan Prasar, Govt. of India
  • Co-founder and Secretary at Antariksh Club, NIT Kurukshetra
  • Student leader at VSSE exhibition conducted by ISRO at NIT Kurukshetra

Timeline

Product &Tech Support Analyst

Wiom
10.2023 - Current

Data Analyst & Press Operations Expert

Caparo Engineering India Limited
07.2019 - 05.2021

B.Tech - Mechanical Engineering

NIT Kurukshetra
04.2001 -

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Shailesh GargProduct Analyst and Tech Support engineer