Summary
Overview
Work History
Education
Skills
Timeline
Generic
Garima Ghadoliya

Garima Ghadoliya

Mumbai

Summary

Accomplished professional with 15+ years of experience across client relations, event management, stakeholder engagement, project coordination, and strategic partnerships within Real Estate, Events, IT, and Education sectors. Proven expertise in managing high-profile executive relationships, coordinating regional events and initiatives, driving customer engagement, and executing strategic campaigns. Skilled in research, cross-functional collaboration, project execution, and delivering exceptional customer experiences in fast-paced environments. Strong ability to independently manage multiple priorities, engage stakeholders effectively, and deliver projects within tight deadlines while maintaining operational excellence.

Overview

15
15
years of professional experience

Work History

Relationship & Customer Experience Manager

GRI Club
Mumbai
03.2023 - Current
  • Lead end-to-end onboarding and relationship management for C-level executive members, aligning engagement strategies with annual business objectives.
  • Serve as the primary point of contact for member engagement, event participation, feedback management, strategic introductions, and partnership coordination.
  • Coordinate high-level regional industry events and leadership forums across India, ensuring seamless execution and exceptional stakeholder experience.
  • Conduct market and industry research to identify relevant discussion themes, strategic networking opportunities, and suitable speakers for events.
  • Collaborate closely with content, production, and marketing teams to execute member engagement initiatives and event campaigns.
  • Facilitate high-value networking opportunities and curated introductions to support members’ strategic business goals.
  • Manage multiple concurrent projects under strict timelines while maintaining operational efficiency and service excellence.
  • Develop strategic communication plans to improve member participation, engagement, retention, and overall customer experience.

Senior Manager – Business Development

Broker Network (4B) Pvt Ltd
Mumbai
06.2022 - 03.2023
  • Managed stakeholder engagement with developers, investors, and channel partners across Mumbai’s commercial real estate sector.
  • Coordinated onboarding processes, project discussions, and client interactions to ensure seamless communication and relationship management.
  • Conducted market research and industry analysis to identify growth opportunities and support strategic outreach initiatives.
  • Successfully managed multiple client projects simultaneously in a fast-paced environment.

Client Relationship Lead

CoreMedia
Mumbai
09.2020 - 04.2022
  • Spearheaded webinars and virtual industry events for senior IT professionals across India.
  • Managed end-to-end project execution, including planning, stakeholder coordination, communication, and delivery.
  • Maintained ongoing client engagement to ensure high customer satisfaction and long-term relationship development.
  • Managed high-profile client relationships including IBM, Google, Oracle, and Lenovo.

Senior Sales Acquisition

GRI Club
Mumbai
05.2019 - 04.2020
  • Conducted market research and industry mapping to support segmentation and engagement strategies.
  • Assisted in planning and executing industry-focused projects and networking initiatives.

Sales Executive – International Delegate Sales

Synergy India RMS Ltd
Mumbai
06.2018 - 04.2019
  • Conducted research on global companies and executive stakeholders to support outreach initiatives.
  • Managed post-event coordination, relationship management, and project follow-ups.

Freelance Fashion Designer & Merchandiser
Mumbai
06.2011 - 06.2018
  • Managed freelance fashion design and merchandising assignments, client coordination, and project timelines while developing strong organizational and creative problem-solving skills.

Education

Bachelor of Science - Fashion Designing

International Institute of Fashion Designing
Mumbai
01-2012

Higher Secondary Certificate -

Bharati Vidyapeeth God’s Valley International School
Panchgani
01-2009

Secondary School Certificate -

Greater Mumbai Education Society
Mumbai
01-2007

Skills

  • Event & Project Management
  • Stakeholder Engagement
  • Strategic Partnerships
  • Customer Experience Management
  • Campaign Planning & Execution
  • Research & Market Analysis
  • Executive Relationship Management
  • Regional Event Coordination
  • Cross-functional Collaboration
  • Communication & Presentation Skills
  • Operational Excellence
  • Strategic Planning

Timeline

Relationship & Customer Experience Manager

GRI Club
03.2023 - Current

Senior Manager – Business Development

Broker Network (4B) Pvt Ltd
06.2022 - 03.2023

Client Relationship Lead

CoreMedia
09.2020 - 04.2022

Senior Sales Acquisition

GRI Club
05.2019 - 04.2020

Sales Executive – International Delegate Sales

Synergy India RMS Ltd
06.2018 - 04.2019

Freelance Fashion Designer & Merchandiser
06.2011 - 06.2018

Bachelor of Science - Fashion Designing

International Institute of Fashion Designing

Higher Secondary Certificate -

Bharati Vidyapeeth God’s Valley International School

Secondary School Certificate -

Greater Mumbai Education Society

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Garima Ghadoliya