Garima Mogha
South West Delhi
Summary
Dynamic professional with extensive experience at AON CONSULTING, excelling in UK pension analysis and customer retention. Proven ability to lead teams and enhance performance through effective mentoring. Skilled in MS Office 365 and adept at managing member inquiries, ensuring high-quality service and satisfaction. Recognized for strong problem-solving and communication skills.
Overview
6
6
years of professional experience
Work History
IND Analyst II
AON CONSULTING PRIVATE LIMITED
Gurugram
10.2022 - Current
- Working as an Analyst in the UK pension domain.
- Investigating member requests and taking necessary actions.
- Training new hires and overseeing their progress during the training period.
- Preparing reports for the team and generating reports on member activities.
- Acting as a quality checker for various processes.
- Communicating with internal and external teams to provide real-time feedback.
- Adaptable professional with cross-training in multiple teams.
Associate
Teleperformance
Gurugram
07.2020 - 11.2020
- Retained customers by addressing their concerns and providing effective solutions.
- Resolved customer queries in a timely and efficient manner.
- Maintained customer files and submitted them to the bank.
- Provided mentoring and support to returning employees (rejoiners).
- Validated and verified information from the database.
- Handled and guided a small team to improve performance and customer satisfaction.
- Demonstrated strong skills in resolving customer queries and ensuring customer retention.
Associate
Teleperformance
Gurugram
07.2019 - 04.2020
- Retained customers by addressing their concerns and providing effective solutions.
- Resolved customer queries in a timely and efficient manner.
- Maintained customer files and submitted them to the bank.
- Provided mentoring and support to returning employees (rejoiners).
- Validated and verified information from the database.
- Handled and guided a small team to improve performance and customer satisfaction.
- Demonstrated strong skills in resolving customer queries and ensuring customer retention.
Education
MBA -
Indira Gandhi National Open University (IGNOU)
05.2025
GNIIT Diploma - Software and Cloud
NIIT
08.2022
Bachelor of Arts -
Delhi University (School of Open Learning)
06.2019
Class XII - CBSE
Sarvodaya Kanya Vidyalaya
03.2016
Class X -
J.R. Public School
03.2014
Skills
- Knowledge of Defined Benefits, Contribution, and Indexing
- Proficient in email writing and handling escalation
- Strong people management skills
- Experienced with MS Office 365
- Experienced with Citrix
- Experienced with CRM,
- Experienced with CAFE
- Experienced with Word
Accomplishments
- Impromptu recognition
- 05/24
- 11/23
- 10/23
- 08/23
- 07/23
- 05/23
- 02/23
- Silver Award
- 08/24
- 03/24
- Gold Award
- 03/25
Timeline
IND Analyst II
AON CONSULTING PRIVATE LIMITED
10.2022 - Current
Associate
Teleperformance
07.2020 - 11.2020
Associate
Teleperformance
07.2019 - 04.2020
MBA -
Indira Gandhi National Open University (IGNOU)
GNIIT Diploma - Software and Cloud
NIIT
Bachelor of Arts -
Delhi University (School of Open Learning)
Class XII - CBSE
Sarvodaya Kanya Vidyalaya
Class X -
J.R. Public School
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