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Quality Control - Scientific Documentation Analyst II

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Experienced with managing project timelines, resources, and stakeholder communications efficiently. Utilizes problem-solving skills to address project challenges and ensure smooth execution. Track record of implementing project management best practices to deliver quality outcomes.

Results-driven professional with extensive experience in claims processing, inventory management, and sales. Enhanced operational efficiency and built strong supplier relationships while facilitating effective interdepartmental communication. Managed high-value inventory and streamlined logistics documentation to ensure compliance and accuracy. Consistently exceeded customer service quality expectations, contributing to increased customer satisfaction scores through proactive support.

Results-driven Service Delivery & Quality Leader with 14+ years of progressive experience in service delivery, operations management, quality assurance, and people leadership across insurance, health, and customer service domains. Proven track record of leading large teams, driving process excellence, implementing automation, and delivering measurable business outcomes. Adept at stakeholder management, client delivery, and building high-performance teams to achieve strategic goals.

Solutions Consultant with a BBA in Economics from the University of Georgia, specializing in consulting, benefits analysis, and client relationship management. Proven ability to drive business growth through tailored solutions, leveraging skills in sales, data analysis, and strategic problem-solving. Experienced in presenting to executives and managing cross-functional projects, utilizing tools such as Excel, PowerPoint, and Salesforce to enhance performance. Recognized for building strong client relationships and consistently exceeding goals in dynamic environments.

Strategic Key Account Lead with extensive experience in B2B telecom and NLD operations. Expertise in enterprise account management, commercial governance, billing accuracy, and cross-functional stakeholder coordination. Known for driving client satisfaction, revenue protection, and operational efficiency. IIM Calcutta alumnus.

Looking for a creatively challenging opportunity to build a solid foundation and a long-term relation with a reputed organization in IT as a support engineer or a software developer.

Accomplished leader with expertise in operations management and international expansion, having directed e-commerce strategies. Proven track record in business development and team collaboration, driving significant growth and enhancing profitability. Adept at mentoring and training, ensuring quality assurance and seamless global logistics. Successfully reduced costs by negotiating favorable supplier contracts.

Dynamic Logistics Associate with proven expertise at Amazon in shipment coordination and inventory management. Skilled in operating scanning equipment and enhancing customer satisfaction through effective problem resolution. Achieved optimal inventory flow and minimized shortages, demonstrating strong organizational abilities and a commitment to excellence in warehouse operations.

Dynamic professional with extensive experience at AON CONSULTING, excelling in UK pension analysis and customer retention. Proven ability to lead teams and enhance performance through effective mentoring. Skilled in MS Office 365 and adept at managing member inquiries, ensuring high-quality service and satisfaction. Recognized for strong problem-solving and communication skills.

Analyst with 2.5+ years of experience in US compensation and operations. Seeking opportunities to enhance my skills in improving quality and goods experience to clients. I am part of Global Compensation Centre of Expertise (COE), which oversees the strategy, management and development of consulting teams, knowledge team and business services compensation programs. I am a part of the overall team which manages job evaluation, benchmarking and compensation structure design, and aids managerial decisions related to compensation.

Shubham Nagpal

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IND Analyst II

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BBA - Business Administration

12th - CBSE

10th - CBSE

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IND Analyst II

Advisor

BBA - Business Administration

12th - CBSE

10th - CBSE

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