Summary
Overview
Work History
Education
Skills
Projects
Websites
Timeline
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GARIMA SINGH

GARIMA SINGH

Bengaluru

Summary

Dynamic and results-driven Senior Manager with over 7 years of experience in Fintech, specializing in pre-sales and program management. Proven track record of understanding client needs, qualifying leads, delivering impactful product demonstrations, and leading successful project implementations. Committed to driving client satisfaction and fostering long-term partnerships through tailored solutions and exceptional service.

Overview

7
7
years of professional experience

Work History

Senior Manager

M2P Fintech
Bengaluru
12.2022 - Current
  • Secured 8 high-value contracts by identifying and addressing client needs, enhancing lead qualification processes
  • Successfully secured new contracts by conducting 150+ product demonstrations to highlight features and capabilities
  • Acted as a bridge between internal and external stakeholders, fostering collaboration and alignment between teams
  • Facilitated project kick-off calls post onboarding to gather and refine project requirements
  • Drove the creation and sign-off of Statements of Work (SOWS) based on client requirements
  • Guided clients through project implementation, ensuring smooth transition to User Acceptance Testing (UAT) and project deployment
  • Collaborated closely with the product team to prioritize tasks and build new features based on client feedback and demo experiences.

Senior Technical Program Manager

Card91
Bengaluru
04.2022 - 04.2022
  • Served as the Single Point of Contact (SPOC) for client's business and technical teams
  • Coordinated client and internal teams for seamless integration and testing
  • Provided detailed API explanations and demonstrations to client teams
  • Supervised testing on various platforms, QA, and UAT, and signed off on client's API integration.

Senior Marketing Manager

Electronica Finance Limited
Pune
01.2022 - 03.2022
  • Identified 30 potential collaboration areas for EFL, directly aligning with strategic business priorities
  • Identified potential companies for partnership formation and prepared proper evaluations
  • Conducted regular reviews to measure overall output in terms of leads and business generation.

Partnerships Manager

Kudos
Pune
08.2019 - 12.2021
  • Led outreach initiatives and developed relations with new partners
  • Negotiated attractive partnership deals and ensured mutually beneficial terms
  • Conceptualized initiatives to explore new revenue channels and measured ROI
  • Implemented and managed 32 clients (domestic and international)
  • Led end-to-end onboarding and go-live projects for 15 + clients in the lending space.

Business Analyst

Qualitas IT
Pune
03.2019 - 07.2019
  • Managed and analyzed new product and partnership opportunities
  • Acted as a bridge between clients/partners for new developments and products
  • Conducted cost and time estimation for new opportunities
  • Analyzed and reached out to potential partners in various sectors
  • Drafted agreements and reviewed necessary partner documentation for onboarding process
  • Assisted tech team in designing processes and APIs for better functioning
  • Communicated with internal and external stakeholders to ensure vertical growth.

Business Operations Analyst

Maxxton India Technology
Pune
03.2018 - 03.2019
  • Achieved seamless integration for 50+ clients by configuring system/software interfaces
  • Prepared reports by collecting, analyzing, and summarizing information
  • Analyzed tasks from a user perspective and designed documentation
  • Analyzed client's requirements and placed products to satisfy business needs
  • Provided feedback about changes in system application to Subject-Matter Experts (SMEs)
  • Created requirement documents and performed UTA testing.

QA Engineer

Maxxton
Pune
01.2017 - 03.2018
  • Successfully implemented Newyse (ERP) for 15+ clients across Europe and the USA
  • Analyzed client's business requirements and processes
  • Conducted manual testing and implemented new clients
  • Reconciled errors in client data to ensure accurate business requirements
  • Provided input into developing and modifying systems
  • Liaised between business and technical personnel
  • Performed functional and user acceptance testing.

Education

PGD in Customer Relationships Management -

Symbiosis Centre for Distance Learning
01.2019

Master's degree in Computer Application -

Sinhgad Institute Of Management
01.2017

Bachelor's degree in Computer Application -

St. Francis De Sales College
01.2014

Skills

  • Project /Product management
  • Delivery management
  • SDLC/Agile/Scrum/Kanban
  • Client relationships building
  • Cross-functional team leadership
  • Analytical skills
  • Communication skills
  • Stakeholder Management
  • JIRA/Confluence
  • Strategic Planning
  • Partnership Development

Projects

  • Migration : Migrated the entire system from one payment system to another, Successfully migrated LOS system for Kudos Finance, impacting over 3Cr in transactions monthly, by shifting to Paytm gateway.
  • CXO report automation : Automated EOD and EOM reports, increasing client report delivery efficiency by 75% by creating 6 unique schedulers.
  • Client Implementation : I have led and been a part of at least 10 client implementation projects, during which we implemented LOS and LMS products based on client requirements

Timeline

Senior Manager

M2P Fintech
12.2022 - Current

Senior Technical Program Manager

Card91
04.2022 - 04.2022

Senior Marketing Manager

Electronica Finance Limited
01.2022 - 03.2022

Partnerships Manager

Kudos
08.2019 - 12.2021

Business Analyst

Qualitas IT
03.2019 - 07.2019

Business Operations Analyst

Maxxton India Technology
03.2018 - 03.2019

QA Engineer

Maxxton
01.2017 - 03.2018

PGD in Customer Relationships Management -

Symbiosis Centre for Distance Learning

Master's degree in Computer Application -

Sinhgad Institute Of Management

Bachelor's degree in Computer Application -

St. Francis De Sales College

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GARIMA SINGH