Garima Thakur
Bangalore
Summary
Dynamic relationship service manager with expertise in client relationship management, regulatory compliance, and business analysis. Proven ability to enhance service delivery and maximize customer value through effective training and cross-functional collaboration.Fluent in German, I leverage skills like strong communication and attention to detail to drive client satisfaction and operational efficiency.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Relationship service manager
HSBC GSC
07.2024 - Current
- Assisted relationship managers in Germany with client queries regarding account maintenance for GB and CMB clients, thus creating frontline capacity.
- Developed training materials for staff to enhance service delivery skills.
- Resolved customer inquiries by collaborating with cross-functional teams effectively.
- Supported relationship managers by managing screening hits related to negative news and financial crimes.
- Collected financial reports, highlighting key ratios for annual reviews.
- Executed account maintenance activities, including RM marker and address changes.
- Analyzed client data for suspicious activity and compliance with regulations.
Senior Analyst
Deutsche Bank of India (DBOI)
06.2019 - 07.2024
- Handled overdraft transactions for corporate clients in Germany.
- Executed transaction checks and released payments promptly.
- Migrated a project from Germany in two weeks of training and ensured smooth functioning of the process by training team.
- Validated and approved released payments to ensure compliance.
- Prepared individual KPI reports and PRB reports monthly for the team.
- Tracked timely completion of training as part of risk team responsibilities.
- Supported CB/IB Financial Crime Risk line of business for six months.
- Facilitated process training completion for new joiners.
Payments Processing Operator
Deutsche Bank of India (DBOI)
06.2019 - 07.2024
- Executed fund transfers for clients across multiple banking channels.
- Generated daily end-of-day reports to inform upper management of inflows and work completion.
- Updated key operating procedures to ensure compliance with German regulations and best practices.
Analyst
Vodafone Shared Services India
Pune
02.2018 - 06.2019
- Authorized invoices via email and phone to ensure timely payments within agreed credit terms.
- Processed invoices on Ariba and SAP, achieving required accuracy percentages and meeting turnaround times.
- Translated German emails for GR/IR to facilitate effective communication.
- Conducted tax corrections for incorrectly posted invoices, ensuring compliance with company tax code standards.
- Reviewed payment proposal exceptions to identify discrepancies.
- Managed processing of Materials Management Invoices (MM), Finance Invoices (FI), and vendor management tasks.
- Handled dunning letters from vendors to address payment inquiries and maintain supplier relationships.
German Linguist
Daksh Concentrix
Pune
04.2017 - 02.2018
- Communicating with native German customers over Email and Live Chat, resolving queries related to products.
- Supporting team in dealing and communicating with native German customers.
- Facilitation and 'on job training' for trainees and new joiners.
Education
Master of Science - Economics
Gokhale Institute of Politics And Economics
Pune 01.2016
Master of Arts - Economics
Ramnarain Ruia College of Arts And Science
Mumbai01.2014
Skills
- MS Office 2013
- Client relationship management
- Business analysis
- Customer value maximization
- Communication skills
- Presentation skills
- Team collaboration
- Regulatory compliance
- Transaction processing
- Client account management
- Effective communication
- Cross-functional teamwork
- Deadline driven
- Fluent in German
- Enhanced due diligence
- Anti-money laundering
Certification
German Language B2.2 Level from Goethe Institute
Hobbies and Interests
- Reading
- Swimming
- Watching Movies
- Basketball
References
Available on request
Languages
German
Upper Intermediate (B2)
B2
English
Upper Intermediate (B2)
B2
Marathi
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Accomplishments
SPOT top performer award, 2021
Affiliations
Mentor to go mentorship program, Deutsche Bank
Timeline
Relationship service manager
HSBC GSC
07.2024 - Current
Senior Analyst
Deutsche Bank of India (DBOI)
06.2019 - 07.2024
Payments Processing Operator
Deutsche Bank of India (DBOI)
06.2019 - 07.2024
Analyst
Vodafone Shared Services India
02.2018 - 06.2019
German Linguist
Daksh Concentrix
04.2017 - 02.2018
Master of Science - Economics
Gokhale Institute of Politics And Economics
Master of Arts - Economics
Ramnarain Ruia College of Arts And Science