Garveeth Sharma
Assistant Manager
Jaipur
Summary
6 Years of experience working in a dynamic environment, removing impediments of the business, increasing revenue enhancing business success with proven track record of successfully leading teams in developing high-quality software solutions on time. Highly organized in managing complex projects with multiple deadlines. Considered expert in prioritizing tasks and optimizing workflows.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Assistant Manager
Concentrix
12.2023 - 12.2024
- Conducted daily stand-up meetings, coaching sessions, and reviews, ensuring effective communication among team members.
- Encouraged cross-functional collaboration by organizing workshops and training sessions for different departments within the organization.
- Assessed and reported progress to stakeholders regularly, maintaining transparency.
- Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
- Resolved impediments to team progress by proactively identifying issues and facilitating effective solutions.
- Monitored and tracked project progress to support timely completion.
Team Leader
Teleperformance - Adobe
09.2021 - 09.2023
- Managing operational day to day tasks, attending client meetings and calibrations for product improvement.
- Identifying and resolving disagreements or disputes in a productive and efficient manner.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to business.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Created different strategies for increasing efficiency of the team members.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Subject Matter Expert
Teleperformance - Adobe
Jaipur
08.2020 - 09.2021
- Designed and prepared technical reports, studies, and related documentation.
- Provided regular support and handled customer escalations, providing better resolution.
- Improved user productivity and efficiency through system training and support.
- Regular audits performed to increase employees efficiency.
- Monitored and tracked user progress to identify improvement opportunities.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
Technical Support Executive
Teleperformance - Adobe
07.2018 - 08.2020
- Delivered exceptional technical assistance through phone, chat and email channels while maintaining professionalism at all times.
- Managed a high volume of tickets in the helpdesk system, consistently meeting or exceeding response time targets.
- Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support.
- Collecting the Insights and converting the data into a presentation to capture TCD's.
- Conducted root cause analysis of recurring problems, implementing long-term solutions to prevent reoccurrence.
- Developed training materials for new hires, reducing onboarding time and improving team performance.
Education
Bachelor of Commerce (B.Com) - Business Management
University of Rajasthan
Jaipur 04.2020 - 06.2023
High School Diploma -
Jaipuria Vidyalaya
Jaipur, Rajasthan 04.2015 - 03.2016
Skills
Stakeholder management
Critical Thinking & Decision Making
Customer interaction
Risk identification
Meeting facilitation
Empathy and emotional intelligence
Certification
Six Sigma - Yellow Belt certification
Timeline
Lean Six Sigma - White Belt certification
05-2025
Certified Scrum Master
10-2024
Assistant Manager
Concentrix
12.2023 - 12.2024
Six Sigma - Yellow Belt certification
05-2023
Team Leader
Teleperformance - Adobe
09.2021 - 09.2023
Subject Matter Expert
Teleperformance - Adobe
08.2020 - 09.2021
Bachelor of Commerce (B.Com) - Business Management
University of Rajasthan
04.2020 - 06.2023
Technical Support Executive
Teleperformance - Adobe
07.2018 - 08.2020
High School Diploma -
Jaipuria Vidyalaya
04.2015 - 03.2016
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