Summary
Overview
Work History
Education
Skills
Technologiesused
Certification
Timeline
Generic

GAURABH BEHERA

Pune

Summary

IT admin with 2+ years of experience| Database Management- SQL | Python | Administrator with a Passion for Coding: Bridging Technology as an Aspiring Developer

Overview

2
2
years of professional experience
1
1
Certification

Work History

Product Support Specialist

Cimpress India
Pune
11.2024 - Current
  • Worked with Dev to resolve Priority issue within SLA
  • I have worked on pager duty 24/7 and handled Priority 1 tickets.
  • Used technologies like. Visual studio code, SQL, PostmanAPI and Sumo logic.

IT Admin

Wipro Techology
Pune
02.2024 - Current
  • Working as senior IT support L2 major responsiblities are handling incidents and service request making sure issue is resolved with SLA and also focused training new hire

Executive

Capita Pvt Ltd
Pune
03.2023 - 02.2024
  • Worked as a L1 service desk customer service agent, responsible for doing software trouble shooting like MS office apps, client softwares and logging it in service hub and making sure issue getting resolved within service level agreement time
  • Application used: ServiceNow, Avaya , knowledge base

Education

Bcom - Costing

Symbiosis college of arts and commerce
Pune
11.2022

12th -

Kendriya vidyalaya southern command
Pune
05.2019

Skills

  • Power BI
  • SQL
  • System Administration
  • ServiceNow
  • Jira
  • Remote desktop support
  • HTML

Technologiesused

1. Service Hub  2. Jira  3. Salesforce  4. Active directory 5. Postgresql 6. Postman API 

7. Zendesk  8. Visual studio Code  9. Sumo Logic

Certification

  • Certificate of Internship in Data Analytics
  • ISB2 Certified in Cybersecurity

Timeline

Product Support Specialist

Cimpress India
11.2024 - Current

IT Admin

Wipro Techology
02.2024 - Current

Executive

Capita Pvt Ltd
03.2023 - 02.2024

Bcom - Costing

Symbiosis college of arts and commerce

12th -

Kendriya vidyalaya southern command

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GAURABH BEHERA