Gaurav Ahluwalia
Senior Consultant
Chandigarh
Summary
I am a digital strategy professional with more than six years of hands-on experience in delivering end-to-end CRM implementations for various clients such as: Nokia, Exxon Mobil, Relaxo Footwear, Indiabulls and VMware. I was part of the team that built India's first digital lending platform - Indiabulls Dhani mobile application. Apart from BFSI, I have also worked on projects in the oil and gas, real estate, media and technology domains. I have experience in agile project management, scrum, salesforce CRM, client and vendor management, requirement gathering as well as delivering complex digital solutions that help fulfill client requirements. My willingness to challenge my own ability has helped me create results beyond what was expected of me, in the very early years of my career. It has also helped me develop lasting relationships with the people I have worked with.
Overview
6
6
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Senior Consultant
EY Consulting
New Delhi
12.2021 - 09.2023
- Worked with Nokia to develop a customized order orchestration solution on the SAP Commerce platform.
- Determined areas for improvement and implemented processes to alleviate problems.
- Streamlined key process for entire department by implementing method to improve efficiency.
- Implemented a salesforce application (SFA) and a distributor management system (DMS) for Relaxo Footwear.
- Developed a sales process for Bunge that could be replicated across different regions.
- Worked with IDFC First Bank on their bank wide digital strategy and customer experience management.
- Helped Relaxo Footwear revamp their existing CRM through implementation of Salesforce Sales, Community and Service Cloud.
- Worked with Exxon Mobil Indonesia to implement Salesforce B2B Commerce.
- Helped projects across the practice adopt agile project management by helping set up JIRA and Confluence.
Project Manager
Docmation Technologies Private Limited
Chandigarh
10.2020 - 06.2021
- Worked on an internal project to develop a connector to help integrate Salesforce CPQ and B2B with NetSuite, a popular ERP system.
- Worked on a product accelerator to extend the standard functionality of Salesforce B2B and CPQ by introducing support for subscriptions.
- Worked on a project with Trimble to revamp their existing Salesforce Education training web portal in the EMEA and Americas regions.
Management Consulting Analyst
Accenture Consulting
Gurugram
05.2019 - 07.2020
- Provided on-site support in Riyadh, Saudi Arabia for the day to day operations of an e-invoicing platform (B2B) for Saudi Payments.
- Conducted and managed daily scrum calls with the client team to update them on any outstanding issues.
- Lead the weekly project sprints and documented the business requirements (BRD) and was involved in the product development.
- Implemented agile project management across projects through the use of tools such as JIRA and Confluence.
- Monitored a range of operational metrics and performed root cause analysis when any problems were encountered.
- Made presentations for the senior management highlighting the key metrics at regular intervals.
- Did the end-to-end testing for the integration of IVR and Salesforce for the service cloud implementation at Uber Eats for the US and Canada.
Business Analyst
SaaSForce Consulting Pvt. Ltd
Gautam Buddh Nagar
04.2017 - 03.2019
- Implemented Salesforce CRM for companies in the lending (Indiabulls Ventures Limited), real estate (Lodha) and media industries (BCCL).
- Did the end-to-end implementation for both B2B and B2C lending applications for Indiabulls Ventures Limited.
- Was a member of the core team that created India's first digital lending platform - Indiabulls Dhani application.
- Have experience in leading weekly sprints and documenting business requirements (BRD) as well as in product development.
- Led the daily scrum calls with the client and documented the user stories as well as the use cases in Atlassian JIRA and Confluence.
- Was responsible for salesforce configuration as well as the review of test cases during the UAT stage.
- Helped with the post release support and the monitoring of critical operational metrics for the clients.
Education
Bachelors in Engineering - Mechanical Engineering
Thapar Institute of Engineering And Technology
Patiala 05.2007 - 9 2012
MBA - Finance And Operations
Goa Institute of Management
Sanquelim 05.2015 - 3 2017
Skills
Agile Project Managementundefined
Certification
Salesforce Certified Marketing Cloud Specialist
Internships
- I did my internship in the retail branch banking division of HDFC Bank between the months of April and June 2016.
- As part of my internship I did a project on the competitive analysis of the HDFC mobile banking
application vis-a-vis other applications. - I also did a project on customer risk profiling.
Timeline
Senior Consultant
EY Consulting
12.2021 - 09.2023
Project Manager
Docmation Technologies Private Limited
10.2020 - 06.2021
Salesforce Certified Marketing Cloud Specialist
12-2019
Salesforce Certified Service Cloud Consultant
08-2019
Management Consulting Analyst
Accenture Consulting
05.2019 - 07.2020
Salesforce Certified Administrator - (ADM 201)
09-2018
Business Analyst
SaaSForce Consulting Pvt. Ltd
04.2017 - 03.2019
MBA - Finance And Operations
Goa Institute of Management
05.2015 - 3 2017
Bachelors in Engineering - Mechanical Engineering
Thapar Institute of Engineering And Technology
05.2007 - 9 2012
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