Gaurav Badaya

November 2022 - April 2024

Account Manager, Amplicomm Solutions Pvt. Ltd. | Pune, India

• Manage and nurture strong, long-term relationships with a portfolio of clients, ensuring high levels of client satisfaction and loyalty.
• Develop and execute strategic account plans to drive revenue growth and meet or exceed sales targets.
• Identify and capitalize on opportunities for upselling and cross-selling products and services to existing clients.
• Negotiate contracts and agreements to ensure favorable terms for both clients and the company, resulting in mutually beneficial partnerships.
• Collaborate closely with cross-functional teams to ensure the timely delivery of tailored solutions that align with client needs.
• Act as the primary point of contact for clients, addressing concerns, resolving issues, and advocating for their interests within the company.
• Prepare and present regular reports on account status, including key performance indicators (KPIs), client feedback, and market insights.
• Oversee the onboarding process for new clients, ensuring a smooth and seamless transition to our services.
• Conduct regular client check-ins to gather feedback, assess satisfaction, and identify areas for improvement.
• Stay informed about industry trends, competitor activities, and market conditions to provide clients with relevant advice and recommendations.

April 2017 - December 2021

Manager - SCM (Voylla) |Jaipur, India.

October 2015 - April 2017

Manager - Customer Support (Voylla) |Jaipur, India.

April 2015 - October 2015

Team Lead - Customer Support (Voylla) |Jaipur, India.

June 2014 - October 2015

Customer Service associate (Voylla) |Jaipur, India.

• Spearhead supply chain management operations, leading a team of 125 full-time employees (FTEs) to ensure efficient and seamless processes across outbound, inbound, and warehouse functions.
• Oversee and optimize the end-to-end supply chain process for eCommerce operations, ensuring seamless integration from procurement to delivery.
• Manage inventory levels to align with demand forecasting, reducing stockouts and excess inventory to achieve optimal inventory turnover rates.
• Collaborate with suppliers, manufacturers, and logistics partners to ensure timely and cost-effective procurement and distribution of products.
• Implement and monitor supply chain performance metrics, identifying areas for improvement, and implementing strategies to enhance efficiency and reduce costs.
• Develop and execute strategies for sourcing, procurement, and supplier management to support business growth and meet customer expectations.
• Coordinate with the eCommerce team to synchronize supply chain activities with online sales strategies, promotions, and seasonal demand fluctuations.
• Lead and mentor a team of supply chain professionals, fostering a culture of continuous improvement and operational excellence.
• Utilize data-driven analysis to forecast demand, optimize order fulfillment processes, and enhance customer satisfaction.
• Implement and manage warehouse operations, including receiving, storage, and order picking, to ensure accurate and timely fulfillment of online orders.
• Negotiate contracts with suppliers and logistics providers to secure favorable terms and maintain strong, long-term partnerships.
• Ensure compliance with all relevant regulations, industry standards, and company policies throughout the supply chain.
• Drive innovation in supply chain processes through the adoption of new technologies and best practices, leading to improved efficiency and scalability.