GAURAV BAHOT
Customer service associate
Summary
Results-driven Customer Service Representative with 5 years of experience dedicated to elevating customer satisfaction and streamlining operational processes. Demonstrates expertise in problem-solving, leadership, and adaptability, consistently delivering outstanding service across diverse channels. Skilled in leveraging CRM systems and analyzing customer feedback to enhance service quality and team performance. Committed to understanding unique customer needs and fostering positive experiences, ensuring every interaction is impactful and memorable.
Overview
6
6
years of professional experience
Work History
Business Operations Associate
Accenture
09.2024 - Current
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
British Telecom
05.2023 - 07.2024
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
Teleperformance
09.2022 - 04.2023
- Supported marketing campaigns through data analysis, content development, and promotional efforts across multiple channels.
- Boosted customer satisfaction rates by addressing inquiries promptly and providing exceptional service.
Concentrix Daksh
09.2021 - 04.2022
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
Happyeasygo
06.2019 - 08.2021
- Developed strong relationships with cross-functional teams to ensure seamless project execution and goal achievement.
- Contributed to long-term strategic planning sessions by providing insightful feedback based on industry research and trends analysis.
- Spearheaded process improvement initiatives aimed at eliminating redundancies and increasing overall efficiency within the organization.
Education
Bachelor of Arts - English Literature
Delhi University
New Delhi, India 04.2001 -
Skills
Leadership
Timeline
Business Operations Associate
Accenture
09.2024 - Current
British Telecom
05.2023 - 07.2024
Teleperformance
09.2022 - 04.2023
Concentrix Daksh
09.2021 - 04.2022
Happyeasygo
06.2019 - 08.2021
Bachelor of Arts - English Literature
Delhi University
04.2001 -
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