Gaurav Chakraborty
Senior Systems Executive
Ramgarh
Summary
Highly skilled and results-driven IT professional seeking a challenging role in a new company to leverage and expand expertise, drive innovation, and contribute to the growth and success of a dynamic organization. Eager to explore new opportunities and enhance skills while making a positive impact on business operations and technology development.
Overview
2
2
years of professional experience
5
5
Certifications
Work History
Senior Systems Executive
Cognizant Technology Solutions
08.2022 - Current
- Conduct troubleshooting to resolve IT-related and application issues
- Consistently meet call handling goals by closing an average of 20 calls per day with a 90% first-call resolution ratio
- Resolved issues by researching documentation; troubleshooting hardware, and software, guiding clients through corrective steps; escalating problems to the second level; and tracking the status of problems and solutions
- Provide clients with information on available upgrades and troubleshoot computer-related problems for internal and external clients
- Administer all aspects of active directory group policy such as managing end-user accounts using active directory
- Maintained 99% satisfaction rating in monthly end-user scoring through applied interpersonal skills and providing fast solutions.
Education
B.Tech( Mechanical Engg.) -
Dr.B.C Roy Engineering College, Durgapur, M.A.K.A.U.T
Higher Secondary - XIIth -
Holy Cross School, C.B.S.E
Secondary - Xth -
Holy Cross School, C.B.S.E
Skills
C
SQL
SAP APO
MS Excel
MS Word
JIRA
Service Desk Management
Technical Support Management
Incident Management
ITIL framework knowledge
Certification
Completed six weeks of online certified training in the French Language. The training consisted of Introduction to French, Presenting Self, family, Others, Going Out and Other day-to-day uses of French modules. In the final assessment, I scored 87% marks.
Technicalandotherskills
C, JIRA, BMC Remedy, ITIL Process, Incident Management, Active Directory, Azure Active Directory, MS Excel, MS Powerpoint, MS Word, SQL, SAP APO, Active Directory, Remote Desktop Support, Excellent logical and analytical skills, Excellent interpersonal and decision-making ability, Creating and maintaining problems efficiently.
Languages
English
Bilingual or Proficient (C2)
Bengali
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Extracurricular Activities
Bagged the First prize at the zonal level in Arduino robotics by Skill rex technologies. Because of my strong interpersonal and team management skills, Skill Rex selected me as a team leader to direct a group of 5 people. Served as Campus ambassador for the annual technical festival, ANVESHAN 17, by IIT BHU. Bagged Grade 'A' in a mountain climbing competition with over 150 participants in 2018. Served at several leadership positions as part of the Sports Club & Music Club. Served as a Student editor for two years (2014-2015) for School Magazine. Others like Playing guitar, Cooking, Movies and Welfare Activities for street animals
Interests
Playing Guitar
Timeline
Senior Systems Executive
Cognizant Technology Solutions
08.2022 - Current
B.Tech( Mechanical Engg.) -
Dr.B.C Roy Engineering College, Durgapur, M.A.K.A.U.T
Higher Secondary - XIIth -
Holy Cross School, C.B.S.E
Secondary - Xth -
Holy Cross School, C.B.S.E
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