Mokamad Azab
Chennai,TamilNadu
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Systems Executive
COGNIZANT TECHNOLOGY SOLUTIONS
06.2022 - 10.2024
- Providing KT, handled shift lead role along with monitoring live queue system, escalations, and interaction with high -end customers
- Handling e-mail monitoring failure alert and notify to support team, used ticketing tool (PPM - Project and Portfolio Management) to handle Autosys job related tasks such as modifying, creating, running, and importing calendar files under AutoSys Tool
- Handled incident via ServiceNow Tool for user's issue, such as password reset for vendors, and escalated to the application team
- Worked as a backup QR, verifying the work of the team members, and auditing it
- Provided multiple automation themes to improve the productivity
- Handled multiple patching and upgrading activities for the servers
- If any issue happens, we coordinate with the support and application team to fix the issue
- Worked in the Change Management Team to coordinate with stakeholders on implementing till closure
- Prepared the Monthly Governance Report and shared it with management for our entire team
Supervisor
Miracle Cables Pvt. Limited
08.2021 - 02.2022
- Worked in wiring and harness manufacturing company as an Operator, and later was promoted as a supervisor, where I worked for 7 months
- Read Blueprint and Process sheets
- Sort and layout wire for the build process
- Assessed operations and made recommendations to increase productivity
- Quickly replaced faulty parts to keep up delivery time
- Implementing the SOPs to work without any deviation
Education
B.E. - Electronics and communication engineering
MEENAKSHI SUNDARARAJAN ENGINEERING COLLEGE
Madurai01.2020
Skills
Devops Tools:
- Docker
- Git
- Ansible
- Jenkins
- Terraform
AWS Services:
- EC2
- VPC
- S3
- IAM
- SNS
- SQS
- LEX
- Amazon Chatbot
- DynamoDB
- RDS
- Cloudwatch
- CloudFront
- KMS
- Route 53
Other Skills:
- Autosys
- Incident Management
- PPM & RITM
- Quality Management
- Operations Management
- Change Management
- Linux
Certification
- Network essentials
- Window Essentials
- Window server 2016
- Vm Ware
- Linux
- Monitoring Tools
- Python Programming
Languages
English
Tamil
Training
- FITA Academy
- DMAIC Academy & Consultancy
Personal Information
- Date of Birth: 02/16/99
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Disclaimer
I hereby solemnly declare that all statements made above are true and correct to the best of my knowledge and belief.
Timeline
Senior Systems Executive
COGNIZANT TECHNOLOGY SOLUTIONS
06.2022 - 10.2024
Supervisor
Miracle Cables Pvt. Limited
08.2021 - 02.2022
- Network essentials
- Window Essentials
- Window server 2016
- Vm Ware
- Linux
- Monitoring Tools
- Python Programming
B.E. - Electronics and communication engineering
MEENAKSHI SUNDARARAJAN ENGINEERING COLLEGE
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