GAURAV CHATTREE
Associate Manager
New Delhi,DL
Summary
Dynamic workforce management professional with over 13 years of expertise in optimizing resource allocation, managing demand-supply dynamics, and spearheading talent acquisition strategies within the IT/ITES sectors. Proficient in enhancing utilization rates and controlling costs while ensuring alignment of workforce strategies with overarching business objectives. Proven track record in driving operational efficiency and fostering a collaborative environment that supports organizational growth, underscoring a commitment to leveraging analytical insights and industry best practices for impactful workforce solutions. A tech-savvy innovator, adept at identifying opportunities for technological enhancements, implementing effective solutions, and excelling in fast-paced environments to drive continuous improvement and productivity.
Overview
22
22
years of professional experience
5
5
Certifications
Work History
Work Force Planning (Associate Manager)
HCL Technologies Limited
01.2017 - Current
- Orchestrated the management of Resource Talents across diverse projects, navigating through various stages from transition to steady state.
- Formulated comprehensive resource plans aligned with business forecasts for financial years, leading hiring and rotation endeavors.
- Collaborated with Recruitment Team, Service Line Managers, and Regional Delivery Units to seamlessly fulfill business and delivery requirements.
- Strategically coordinated Fresher Demand and Supply by closely collaborating with Business and Campus Teams, orchestrating Fresher Training programs through the Capabilities Team and Learning & Development.
- Partnered with HR to implement people practices aimed at enhancing employee motivation and retention.
- Engaged with Finance to gain insights into employee costs in the P&L, and establishing metrics for effective employee cost management.
- Drove optimization across accounts by leveraging strategies such as PIPs, adjusting resource allocation, tracking utilization, and mitigating over-deployment risks.
- Talent Acquisition Group
- Spearheaded the recruitment of IT professionals for both internal and client projects.
- Managed the complete recruitment lifecycle for IT professionals, from profile screening to candidate onboarding.
- Utilized sourcing methods such as job portals, employee referrals, database searches, placement consultants, networking sites, walk-ins for potential candidates.
- Drove vendor/external hiring agency management for fulfillment of critical positions.
- Organized Aptitude/technical tests, coordinating with technical teams for evaluations.
- Conducted HR interviews, negotiated salaries, facilitated offer closures, and followed up post-offer for both experienced professionals and freshers.
- Led hiring events like weekend/weekday drives as needed, across different locations.
- Ensured compliance with TAT for all HR services as per organizational standards.
- Cultivated and nurtured relationships with vendors and external recruitment partners, enhancing the recruitment network’s effectiveness.
- Designed and implemented HR policies such as Manpower planning, budgeting, and Compensation packages, while also generating various MIS reports.
- Conducted initial candidate screenings, streamlining the recruitment process.
- Coordinated with Technical Managers to facilitate second-level interviews.
Program Manager (PMO)
Bank of America
12.2015 - 11.2016
- Led high-performance teams to provide digital services & deliver IT Infrastructure services.
- Formulate & Scope the RFI & RFP Documentation.
- Contract Management: Managing, Governing, administering contract & Database.
- Administering Contract Renewals and terminations at timely intervals.
- Managed external audits and showcased 100% process adherence as per the SOP.
Team Manager
Iyogi Technical Services Private Limited
07.2007 - 11.2015
- Reviewed shift reports to understand CSAT, SLA, KPI with current numbers and trends to avoids repetition of complaints.
- Created different trackers for Resource Requirements, Assets & Manpower planning.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Forecasting Ticket volumes and work force planning for the next Quarter in advance.
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Floor Hygiene and maintain the decorum.
- Making sure everyone followed the policies and Integrity of a Client Brand.
Service Desk Lead
Daksh Business Processing Private Limited
07.2004 - 06.2007
- The Advance Support Group Team Was the Highest Point of Resolution in HP. As An Advanced Support Group Technician, We Resolved the Most Complex Issues Forwarded by Technicians or Peers.
- Handling Irate Customers and Providing Technical Solution for Hp All in One, Fax Machines Regarding Installation and Usage.
- Consist of Up Selling Accessories and Promoting Annual Maintenance Contracts for Hp Products to Generate Revenue.
Education
Bachelor of Computer Applications - Computer Applications, Java, SQL, RDBMS
National Institute of Management & Technology
Ghaziabad05.2004
AI Learning For Leadership For Decision Making - Data Science
Great Learnings
04.2001 -
Skills
Scheduling and coordination
Demand planning
Safety regulations compliance
Teamwork
Multitasking
Problem-solving
Time management
Problem-solving abilities
Operations management
Multitasking Abilities
Excellent communication
Self motivation
Effective communication
Team collaboration
Organizational skills
Team building
Demand forecasting
Adaptability
Relationship building
Presentation skills
Deadline management
Cost control
Supplier relations
Data analysis
Interpersonal skills
Reliability
Interpersonal communication
Workflow coordination
Inventory management
Process improvement
Goal setting
Certification
Transforming Talent Management
Personal Dossier
- Date of Birth: 19th September 1983
- Passport: R5602636
Timeline
Work Force Planning (Associate Manager)
HCL Technologies Limited
01.2017 - Current
Program Manager (PMO)
Bank of America
12.2015 - 11.2016
Team Manager
Iyogi Technical Services Private Limited
07.2007 - 11.2015
Service Desk Lead
Daksh Business Processing Private Limited
07.2004 - 06.2007
AI Learning For Leadership For Decision Making - Data Science
Great Learnings
04.2001 -
Bachelor of Computer Applications - Computer Applications, Java, SQL, RDBMS
National Institute of Management & Technology