Gaurav Dahotre
Pune
Summary
Versatile Senior Executive knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance. Results-oriented Senior Executive driven to always be improving business operations. Specializing in with extensive track record of success.
Overview
12
12
years of professional experience
Work History
Senior Executive
Capita India Pvt. Ltd.
Pune
2018.03 - Current
- Analyzed customer requirements to determine appropriate telecommunication systems solutions.
- Investigated customer complaints related to service interruptions or other technical issues.
- Maintained records of network configurations and inventory levels of all telecom equipment.
- Ensured that all changes made to the telecommunications system were documented properly according to company standards.
- Performed troubleshooting for hardware and software related issues on telecom networks.
- Provided technical support to customers regarding their telecom products and services.
- Troubleshot complex network issues, resolving problems to minimize downtime.
- Handled multiple simultaneous deployment projects against strict deadlines.
- Evaluated information provided and worked with customers to provide best possible solutions.
Process Associate
TATA Consultancy Service
Pune
2015.10 - 2016.09
- Worked as a Quality Analyst outsourced by Yellow Pages company (USA).
- Analyzing the design of the pages and sending for corrections or review, if required.
Quality Analyst
Kulsoft Technologies
Pune
2012.05 - 2015.10
- Identified opportunities for continuous improvement in processes that impact the quality of incoming calls.
- Conducted regular audits of recorded calls to ensure adherence to standards and policies.
- Ensured compliance with applicable laws, regulations, and company policies.
- Provided coaching for agents based on individual performance reviews.
Education
Bachelor of Arts - Commercial And Advertising Art
Sinhgad Spring Dale
Pune2011-06
Skills
- Performance Improvement
- Procedure Implementation
- Growth planning
- Operational leadership
- Technical Support
Languages
Marathi
First Language
English
Intermediate (B1)
B1
Accomplishments
- I have received several recognitions and awards within your organization over the past 6.5 years. Specifically, being recognized as:
- Star of the Quarter
- Star of the Month
- Top Contributor multiple times
Timeline
Senior Executive
Capita India Pvt. Ltd.
2018.03 - Current
Process Associate
TATA Consultancy Service
2015.10 - 2016.09
Quality Analyst
Kulsoft Technologies
2012.05 - 2015.10
Bachelor of Arts - Commercial And Advertising Art
Sinhgad Spring Dale
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