Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Personal Information
Competencies And Skills
Accomplishments
Timeline
Generic
Srikanth Yellanki

Srikanth Yellanki

Pune

Summary

Dynamic Senior Executive with a proven track record at Capita India Pvt. Ltd., Expert in technical support and customer service, delivering effective resolutions that enhance customer satisfaction. Strong communication and project management skills utilized to streamline processes and improve service delivery. Proven track record of driving customer engagement and loyalty through proactive support initiatives. Expertise in data analysis and process improvement has consistently led to successful outcomes in high-pressure environments.

Overview

10
10
years of professional experience

Work History

Senior Executive

Capita India Pvt. Ltd.
Pune
10.2016 - 07.2019
  • Company Overview: Worked as a senior technical helpdesk advisor for the UK based Telecom Company.
  • Worked as a senior technical helpdesk advisor for the UK based Telecom Company.
  • Was handling technical calls & chats having issues related with their smartphones and if required get the device booked for physical inspection.
  • Fix an appointment for them to visit the nearest technical assistance center in the UK.
  • Manage, escalate, and drive satisfactory resolution of customer’s technical data service and infrastructure issues via applications of the organization.
  • Develop customer communications regarding software updates, features, and industry regulatory changes by explaining in layman’s terms by avoiding technical jargon.
  • Worked as a senior technical helpdesk advisor for the UK based Telecom Company.

Customer Service Associate

Concentrix India Pvt. Ltd.
Pune
09.2015 - 08.2016
  • Company Overview: Worked as a customer service associate for Amazon.com & Amazon.in.
  • Worked as a customer service associate for Amazon.com & Amazon.in.
  • Have experience in handling e-mails and calls for Indian & US clients.
  • Was responsible for handling clients helping them with logging issues, tracking package on their behalf.
  • Guiding the clients who had issues placing the order using smartphone or through website.
  • Was tasked for handling infuriated clients who had issues with the incorrect or damaged package delivered, also if there was delay in delivery of the package.
  • Worked as a customer service associate for Amazon.com & Amazon.in.

Engineer

TRF Ltd. (A TATA Enterprise)
07.2009 - 03.2014
  • Company Overview: Worked as an Engineer for the installation, testing and performance of the equipment’s.
  • Worked as an Engineer for the installation, testing and performance of the equipment’s.
  • Worked as an Engineer for the installation, testing and performance of the equipment’s.
  • Projects completed: 2 X 500 MW, Thermal Power Station, Mahagenco, Bhusawal- Maharashtra
  • 6 X 135 MW, Material Handling System, JSPL- Angul Odisha

Education

Diploma - Mechanical

Maharashtra State Board of Technical Education
Nagpur
01-2007

Higher Secondary -

Andhra University
Visakhapatnam
01-2004

High School -

Andhra University
Visakhapatnam
01-2002

Skills

  • Windows and DOS proficiency
  • Technical support expertise
  • Microsoft Office Suite
  • Project management
  • Business and data analysis
  • Research and development
  • Team management and collaboration
  • Customer service and relationship management
  • Effective communication skills
  • Process and performance improvement

Languages

  • English
  • Hindi
  • Telugu

Hobbies and Interests

  • Listening Music
  • Watching Movie

Personal Information

  • Date of birth: 12/30/86
  • Gender: Male
  • Nationality: Indian
  • Languages: English, Hindi, Telugu

Competencies And Skills

  • A Team Player
  • Passionate learner and keen in knowledge sharing
  • Problem solving abilities
  • Ability to deal with clients
  • Project Management
  • Business Analysis
  • Data Analysis
  • Research Development
  • Team Management

Accomplishments

Received a certificate of recognition for having achieved a 100% quality

Received a certificate of recognition for winning the 'Star of the Month' award

Received a Certificate of Excellence for winning the Pillars of Pride Award

Timeline

Senior Executive

Capita India Pvt. Ltd.
10.2016 - 07.2019

Customer Service Associate

Concentrix India Pvt. Ltd.
09.2015 - 08.2016

Engineer

TRF Ltd. (A TATA Enterprise)
07.2009 - 03.2014

Diploma - Mechanical

Maharashtra State Board of Technical Education

Higher Secondary -

Andhra University

High School -

Andhra University

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Srikanth Yellanki